Privacy Policy
At wox.gr, we respect your privacy and treat the protection of personal data with particular care.
This Privacy Policy explains what data we may collect, why we use it, with whom it may be shared, how long it is retained, and what rights you have under applicable personal data protection laws.
Data controller
The controller responsible for processing personal data is VSL-STORES E.E..
Registered office: 14 Attalias Street, Postal Code 26334, Patras, Greece
Tax ID: 802008702 · GEMI: 168057716000
Contact email: info@wox.gr
1. What personal data we may collect
Depending on how you use wox.gr and our services, we may process different categories of personal data.
Card details
wox.gr does not store your full credit or debit card details.
Card payments are processed through secure systems operated by our payment service providers or financial institutions, which process the necessary details in accordance with their own security standards and legal obligations.
2. Why we use your data
We use personal data only when necessary for a specific purpose and when there is an appropriate legal basis.
3. Legal bases for processing
Depending on the purpose, processing may be based on one or more of the following legal bases:
4. Who we may share data with
To operate the online store and provide our services, we may need to share specific data with partners and service providers.
Sharing is limited to the information necessary for the particular service.
Personal data may also be disclosed to public, administrative, tax, police or judicial authorities when required by law or in response to a lawful request.
We do not sell your personal data
VSL-STORES E.E. does not sell customers' personal data as a marketable database to third parties.
Information is transferred to partners only when necessary for specific services, for legitimate business purposes or where required by law.
5. Transfers of data outside the European Economic Area
Some technology providers used to operate the online store may process data in countries outside the European Economic Area.
Where such a transfer takes place, appropriate mechanisms and safeguards provided for under applicable law are implemented, such as adequacy decisions or approved contractual clauses, where required.
6. How long we retain data
We retain personal data only for as long as necessary for the purpose for which it was collected, taking into account legal retention obligations.
Orders and transactions
The relevant data is retained for the period required to fulfill the order, provide after-sales service, handle any returns or warranties, and for as long as required by tax, accounting or other legal obligations.
Customer account
Data relating to a customer account may be retained for as long as the account remains active and for as long as required by legal obligations after its deletion.
Communication & support
Communication records may be retained for as long as needed to handle the request, serve the customer, manage a warranty or protect legal claims.
Marketing
Data used for marketing on the basis of consent is retained until you withdraw your consent or unsubscribe, unless another lawful basis for retention applies.
Where possible and appropriate, data may be anonymized for statistical or analytical use, in which case it is no longer personal data that can be linked to a specific individual.
7. Personal data security
We take appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction, alteration or unlawful use.
Access to data is granted only to individuals and partners who need it for a specific business purpose and are subject to the corresponding confidentiality and data protection obligations.
Although security measures are in place, no electronic transmission or storage of data can be considered completely free from all risks.
8. Your rights
Under the General Data Protection Regulation and applicable law, you may have the following rights, depending on the circumstances:
How to exercise your rights
To request access, rectification, erasure, restriction, object or raise another personal data protection matter, you can contact us at info@wox.gr.
To protect your data, we may need to verify your identity before completing a request.
Requests are handled within the time limits set out in applicable law. In the case of a particularly complex request, the time limit may be extended as provided by law.
Submit a privacy request9. Right to lodge a complaint
If you believe that the processing of your personal data violates applicable law, you have the right to contact the competent supervisory authority.
In Greece, the competent authority is the Hellenic Data Protection Authority.
You may also contact us first at info@wox.gr, so that we can review the matter and try to resolve it.
10. Cookies and similar technologies
wox.gr uses cookies and similar technologies to ensure the online store functions properly and, depending on your choices, for analytics, improving your experience and advertising purposes.
Essential cookies
These are necessary for the online store’s core functions, such as the cart, checkout, security and operation of the customer account.
Functional and analytics cookies
These may be used to measure website usage, understand visitor behavior and improve functionality and the user experience, in accordance with the available consent choices.
Advertising cookies
These may be used to measure advertising effectiveness and display more relevant content when you have provided the required consent.
You can manage the available privacy and cookie choices through the consent mechanism displayed on wox.gr and, additionally, through your browser settings.
11. Commercial communications & newsletters
If you have opted to receive marketing updates, we may use your contact details to send newsletters, offers or product updates.
You can stop receiving such messages at any time via the unsubscribe link included in the relevant communications or by contacting us.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
12. Children’s data
The online store is not specifically aimed at children, and we do not knowingly seek to collect personal data from minors without the required legal basis or parental consent, where required.
If you become aware that personal data belonging to a minor has been provided to us without the required conditions being met, you can contact us so that we can look into the matter.
13. Changes to the Privacy Policy
This Policy may be updated when our services, the technologies we use, our business processes or the relevant regulatory framework change.
The current version is published on this page. We recommend checking it periodically for updates.
Last updated: August 2026
Questions about your personal data?
The wox.gr team is available to answer questions about this Policy, the protection of your data or the exercise of your rights.
Telephone support:
Monday–Friday, 09:00–14:00.
For assistance during the rest of the business day,
you can contact us via WhatsApp or email.
If necessary, our team can also contact
you by phone.