Cancellation Policy
At wox.gr we process orders as quickly as possible, so that they are immediately forwarded for preparation and dispatch.
If you need to cancel your order, please submit your request as soon as possible, so that we can check if the process can be interrupted before it is handed over to the shipping partner.
Order has not been shipped
You can submit a cancellation request. Provided the order has not yet been handed over to the shipping partner and it is technically possible to interrupt its processing, we will proceed with its cancellation.
Order has already been shipped
Provided the order has already been handed over to the shipping partner, it can no longer be cancelled as an unshipped order. However, where applicable, you can follow the return or withdrawal procedure.
How to request a cancellation
Because many available orders are quickly forwarded for dispatch, it is important to submit your request as soon as you realise you want to cancel.
For faster service: always state your order number and the full name under which the purchase was made.
If the order has already been shipped
If shipping has already commenced, the order can no longer be cancelled as unshipped.
After receipt, you can, provided the legal conditions are met, exercise your right of withdrawal or submit a return request in accordance with the relevant procedures of wox.gr.
Returns / WithdrawalRefund after cancellation
If the order can be cancelled and payment has already been made, we proceed with the refund process for the corresponding amount.
The refund is made, where technically feasible, using the same payment method used for the original transaction. The time it takes for the amount to appear may vary depending on the bank or payment provider.
Special cases
Need help?
The wox.gr team is here to assist you with any questions regarding cancellation, return or management of your order.