Cancellation Policy
At wox.gr, we process orders as quickly as possible so they can be promptly sent for preparation and dispatch.
If you need to cancel your order, submit your request as soon as possible so we can check whether the process can be stopped before the order is handed over to the carrier.
The order has not been shipped
You can submit a cancellation request. If the order has not yet been handed over to the carrier and processing can technically be stopped, we will proceed with its cancellation.
The order has already been shipped
If the order has already been handed over to the carrier, it can no longer be cancelled as an unshipped order. However, where applicable, you can follow the process for returns or withdrawal.
How to request a cancellation
Since many available orders are quickly sent for dispatch, it is important to submit your request as soon as you decide you want to cancel.
For faster service: always include your order number and the full name used to place the order.
If the order has already been shipped
If the shipment is already underway, the order can no longer be cancelled as an unshipped order.
After receiving the order, provided the legal requirements are met, you may exercise your right of withdrawal or submit a return request in accordance with wox.gr's relevant procedures.
Returns / WithdrawalRefunds after cancellation
If the order can be cancelled and payment has already been made, we will proceed with refunding the corresponding amount.
Where technically possible, the refund is issued using the same payment method used for the original transaction. The time it takes for the amount to appear may vary depending on the bank or payment provider.
Special cases
Need help?
The wox.gr team is here to help with any questions about cancellations, returns or managing your order.
Telephone support:
Monday–Friday, 09:00–14:00.
You can message us via WhatsApp or email
at any time. Requests are handled
on business days.
If necessary, our team may also
contact you by phone.