- WITHDRAWAL
Electronic request for return, withdrawal or cancellation
The customer can request a return, withdrawal or cancellation of an order through wox.gr's online process.
To submit a request, select the "Returns / Withdrawal" link at the bottom of our website and log in with the email you used for your order.
Return requests can be submitted within 14 days from the order delivery date. For orders that have not yet been shipped, you can submit a cancellation request until shipping is complete.
The cost of return is borne by the customer, unless the return is due to incorrect shipment, a defective product or other fault of wox.gr.
6.1 Conditions for exercising the right
You have a period of fourteen (14) calendar days to withdraw from any purchase you may have made through our online store, without stating reasons or providing us with any explanation regarding your desire to return the product or products.
The aforementioned period of fourteen (14) calendar days for exercising the right of withdrawal starts on the day after the day on which you or a person you may designate to us as responsible for receiving your products, other than the carrier, acquire physical possession of the products.
In the event that you have ordered more than one product with a single order and these are delivered separately, the period for exercising the right of withdrawal begins on the day after the day on which you or a person you may designate to us as responsible for receiving your products, other than the carrier, acquire physical possession of the last good.
In any case, if the deadline coincides with a weekend or an official holiday, the deadline is extended until the next working day.
6.2 Procedure for exercising the right
To exercise the right of withdrawal of Article 6.1 above, you must, before the expiry of the period for exercising it, as described above, inform us of your decision to withdraw from the Sales Agreement we have concluded, by a clear statement, which you can submit in one of the following ways:
- electronically, via the "Returns / Withdrawal" link at the bottom of our website,
- by email to info@wox.gr,
- via the "Contact" section on our website,
- by telephone communication with the Company's Customer Service department.
Upon electronic submission of the withdrawal request, our Company will send you without delay, to the email you provided when completing your order, confirmation of receipt of your request.
6.3 Consumer obligations upon withdrawal
To comply with the withdrawal period, you must send us your statement of exercise of the right of withdrawal before the withdrawal period expires, as set out herein.
In case of exercising the right of withdrawal in accordance with the above, you are obliged to return the product from the purchase of which you are withdrawing immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which you notified us of your decision to withdraw from the sales contract.
The deadline is considered to have been met if you send back the products before the expiration of the fourteen (14) calendar day period. Products should only be returned to our Company's address stated in these terms or to the address that will be indicated to you by our Company during the processing of the return request.
The exercise of the right of withdrawal is, by law, your obligation to prove to us its timely exercise, i.e. the date on which the withdrawal request was submitted to our Company, in order to calculate the legal deadlines arising from this and the law.
You bear the cost of returning the products from the purchase of which you are withdrawing. The cost depends on the price list of the respective courier company or transport company you choose, unless the return is due to incorrect shipment, a defective product or other fault of wox.gr.
The buyer is legally responsible for any decrease in the value of the products resulting from handling that was not necessary to determine their nature, characteristics and function. To determine the nature, characteristics and function of the products, the buyer must handle and examine them in the same way as he would be allowed to do in a physical store and no more than that.
For a return to be accepted, the product sent for receipt by the Company must cumulatively:
- be in the condition in which it was received,
- if its original packaging has been opened, it must be intact, without damage or tears, and be returned with the product,
- be complete,
I would like an invoice issued.