Withdrawal
The customer can request a return, withdrawal, or order cancellation through the online process on wox.gr.
Returns / WithdrawalThe customer can request a return, withdrawal, or order cancellation through the online process on wox.gr.
To submit a request, select the link "Returns / Withdrawal" at the bottom of our website and log in with the email you used for your order.
The return request can be submitted within 14 days from the delivery date. For orders that have not yet been shipped, you can submit a cancellation request until the shipment is completed.
The cost of return is borne by the customer, unless the return is due to incorrect shipment, a defective product, or other fault of wox.gr.
6.1 Conditions for exercising the right
You have a period of fourteen (14) calendar days to withdraw from any purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product or products.
The above period of fourteen (14) calendar days for exercising the right of withdrawal begins the day after the day on which you or a person you may designate to us as responsible for receiving your products, other than the carrier, acquires physical possession of the products.
If you have ordered more than one product in a single order and they are delivered separately, the period for exercising the right of withdrawal begins the day after the day on which you or a person you may designate to us as responsible for receiving your products, other than the carrier, acquires physical possession of the last good.
In any case, if the deadline falls on a weekend or public holiday, the deadline is extended until the next business day.
6.2 Procedure for exercising the right
To exercise the right of withdrawal under Article 6.1 above, you must, before the expiry of the period for exercising it, as stated above, inform us of your decision to withdraw from the Sales Contract we have concluded, by a clear statement, which you can submit in one of the following ways:
- electronically, via the "Returns / Withdrawal" link at the bottom of our website,
- by email to info@wox.gr,
- via the "Contact" section on our website,
- by phone call to the Company's Customer Service department.
Upon electronic submission of the withdrawal request, our Company will send you without delay, to the email you declared when completing your order, confirmation of receipt of your request.
6.3 Consumer obligations upon withdrawal
To comply with the withdrawal deadline, you must send us your declaration of exercise of the right of withdrawal before the withdrawal period expires, as provided herein.
In case of exercising the right of withdrawal as described above, you must return the product from which you withdraw the purchase immediately, without undue delay and in any case within fourteen (14) calendar days from the day on which you informed us of your decision to withdraw from the sales contract.
The deadline is considered to have been met if you send back the goods before the expiry of the fourteen (14) calendar day period. Products should only be returned to our Company's address stated in these terms or to the address that will be indicated by our Company during the processing of the return request.
The exercise of the right of withdrawal is, by law, your obligation to prove to us its timely exercise, i.e., the date on which the withdrawal request was submitted to our Company, in order for the legal deadlines arising from this and the law to be calculated.
The cost of returning the products from which you withdraw the purchase is borne by you. The expense depends on the price list of the respective courier or transport company you choose, unless the return is due to incorrect shipment, a defective product, or other fault of wox.gr.
The buyer is legally responsible for any decrease in the value of the products resulting from handling that was not necessary to determine their nature, characteristics, and functioning. To determine the nature, characteristics, and functioning of the products, the buyer must handle and examine them in the same way they would be allowed to do in a physical store, and no more than that.
For a return to be accepted, the product sent for collection by the Company must cumulatively:
- be in the condition in which it was received,
- if its original packaging has been opened, it must be intact, without damage or tears, and returned with the product,
- be complete,
- be accompanied by all documents, accessories, peripherals, and receipts that accompanied the product upon delivery.
If the product is not accompanied by its documents, the Company may not be able to identify the product with a specific order.
The Company reserves the right to check the condition of returned products. In the event that the products show dirt, damage, scratches, creases, incomplete packaging, or generally signs of use beyond what is necessary to ascertain their nature, characteristics, and functioning, the Company may reduce the refunded value, in accordance with applicable law and these terms.
6.4 Company obligations
Without prejudice to what is explicitly stated herein, if you withdraw from a purchase in accordance with the provisions herein, we will refund the money we received from you, including any initial delivery costs, excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method we offer.
The refund will be made without undue delay and, in any case, within fourteen (14) calendar days from the day on which we were informed of your decision to withdraw from this contract.
We are entitled to withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
The refund will be carried out using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such refund.
Specifically, if the purchase of the product from which you withdraw was made by cash on delivery, the refund will be made by crediting the bank account that you will notify us when exercising the right of withdrawal. In case the payment was made via PayPal or other electronic payment method, the money will be returned, where technically feasible, to the same payment method used for the initial transaction.
You have the right, but not the obligation, to choose, alternatively to a refund, the crediting of the corresponding amount to your account in our online store, if this is available and if you explicitly request it during your communication regarding the withdrawal.
6.5 Return of products due to withdrawal
In case of withdrawal as described above, it is clarified that any products you have purchased as part of an offer, gift, or discount related to the purchase of the product from which you withdraw, must be returned together with the main product, provided their return is necessary to complete the withdrawal process according to the terms of the respective offer.
You acknowledge that it is your responsibility for any decrease in the value of the products you return, which results from your handling of the products beyond what is necessary to ascertain their nature, characteristics, and functioning.
The consumer should handle every product received in the same way they would handle and examine it in a physical store, in order to ascertain its nature, characteristics, and functioning.
All products must be returned in good general condition, clean, and with the accompanying accessories, parts, documents, and packaging that came with them upon delivery. Also, the returned product must be accompanied by all necessary documents received with its delivery.
The consumer may be charged with the depreciation of a product if the handling they have made of it exceeds the acceptable measure for ascertaining the nature, characteristics, and functioning of the product. Products returned without packaging, with damaged packaging, with deficiencies, damage, or signs of use beyond the necessary inspection, may be subject to a reduction in the refunded value, in accordance with applicable law and these terms.
6.6 Cases where the right of withdrawal does not apply
The right of withdrawal does not apply in cases excluded by applicable law.
Indicatively, the right of withdrawal does not apply to products that, for health protection or hygiene reasons, are not suitable for return if they have been unsealed after delivery, such as, for example, cosmetics, personal care items, and underwear, if their packaging has been unsealed.
Also, the right of withdrawal may not apply to products manufactured according to the customer's specific specifications or that are clearly personalized, as well as in any other case provided for by applicable law.
Need help?
For any questions regarding withdrawal, return, or order cancellation, the wox.gr team is here to help.
For more details, see the Terms of Use, the Return Policy and the Privacy Policy.
