Returns / Withdrawal
At wox.gr, we want the return process to be simple and clear. If you wish to return a product, exercise your legal right of withdrawal, or request an order cancellation while it is still in a stage where cancellation is permitted, you can initiate the process online from your account.
Submit return / withdrawal requestSubmit request
Log in with the email used for your order and select the order related to your request.
Review by our team
We review the request and inform you about the process and the next steps where required.
Product return
Return the product along with its accessories, components, and the packaging it came with.
Process completion
After receiving and conducting the necessary check, we complete the process according to the applicable terms.
Withdrawal period
For distance purchases, you have the right to inform us of your decision to withdraw within fourteen (14) calendar days from the day you acquired physical possession of the product.
If an order includes multiple products delivered separately, the deadline is calculated from the receipt of the last product.
After notifying withdrawal, the product must be sent back without undue delay and at the latest within fourteen (14) days.
Online return or withdrawal request
The process can be initiated online through the customer account.
Return cost
In case of withdrawal, the direct cost of return is borne by the customer, unless otherwise agreed. In case of wrong shipment, defective product or other fault of wox.gr, the corresponding procedure applies without charge to the consumer where provided.
Refund
In case of legal withdrawal, the refund is made without undue delay and at the latest within fourteen (14) days from the day we were informed of your decision. We are entitled to wait until we receive the product or until you provide us with proof that you have sent it, whichever comes first.
Product condition and inspection
You may examine the product to the extent necessary to ascertain its nature, characteristics, and functioning, just as you would reasonably examine it in a physical store.
Cancellation before shipment
For orders that have not yet completed the stage of preparation for shipment, you can submit a cancellation request, provided that the cancellation option is still available.
If the order has already proceeded to shipment, it may no longer be possible to cancel it, and you can, if the legal conditions are met, follow the withdrawal procedure after receipt.
See Cancellation PolicyNeed help?
For any questions regarding returns, withdrawals, or order cancellations, the wox.gr team is at your disposal.