Returns / Withdrawal
At wox.gr, we want the returns process to be simple and straightforward. If you wish to return a product, exercise your statutory right of withdrawal, or request cancellation of an order that is still at a stage where cancellation is permitted, you can start the process online from your account.
Submit a return / withdrawal requestSubmit a request
Sign in using the email address you used for the order and select the order your request concerns.
Our team reviews your request
We review your request and inform you about the process and the next steps, where necessary.
Return the product
Return the product together with the accessories, components and packaging that came with it.
Complete the process
After receiving the product and carrying out the necessary inspection, we complete the process in accordance with the applicable terms.
Withdrawal period
For distance purchases, you have the right to notify us of your decision to withdraw within fourteen (14) calendar days from the day you took physical possession of the product.
If an order includes multiple products delivered separately, the period is calculated from receipt of the last product.
After notifying us of your withdrawal, the product must be sent back without undue delay and no later than fourteen (14) days.
Online return or withdrawal request
You can start the process online through your customer account.
Return costs
In the event of withdrawal, the direct cost of returning the product is borne by the customer, unless we have agreed otherwise. In the event of an incorrect shipment, a defective product or other fault on the part of wox.gr, the relevant process applies at no cost to the consumer, where applicable.
Refund
In the event of a statutory withdrawal, the refund is issued without undue delay and no later than fourteen (14) days from the day we were informed of your decision. We are entitled to wait until we have received the product or until you provide us with proof that you have sent it back, whichever occurs first.
Product condition and inspection
You may examine the product to the extent necessary to establish its nature, characteristics and functioning, as you would reasonably be able to examine it in a physical store.
Cancellation before dispatch
For orders that have not yet completed the preparation stage for dispatch, you may submit a cancellation request, provided the option to cancel is still available.
If the order has already been dispatched, it may no longer be possible to cancel it, and you may, provided the legal requirements are met, follow the withdrawal process after receiving the order.
View the Cancellation PolicyNeed help?
If you have any questions about returns, withdrawals or order cancellations, the team at wox.gr is here to help.
Phone support: Monday–Friday, 09:00–14:00.
You can message us via WhatsApp or email at any time. Requests are handled on business days. If necessary, our team may also contact you by phone.