Yes. When a product is displayed as In Stock, it is available for immediate processing and shipment from our warehouse or from an organized available stock flow.

Orders are processed on business days. Orders for available products completed by 15:00 are shipped on the same day where feasible.

If the order has not been shipped, please contact us immediately to change shipping details, phone number, or product. If it has already been shipped, a change may not be possible.

Yes, provided the order has not been shipped and its preparation has not been completed. Because available orders are processed quickly, immediate contact or a request through your account is necessary.

We collaborate with ACS, Geniki Taxydromiki, Speedex, and BOX NOW, depending on the product, region, weight, volume, and payment method.

No, we avoid traditional transport companies where possible. We prefer organized courier networks because the customer receives better information, a tracking number, and a more controlled shipment.

Delivery usually takes 1–3 business days, depending on the region and the courier company. In remote or island areas, it may take longer.

Available shipping options are calculated based on weight, volume, region, payment method, and available courier services for the specific parcel.

For large or heavy parcels, prepayment may show more economical options, such as Speedex Large Parcel or Geniki Taxydromiki Cargo. These options are often only available without cash on delivery.

Yes, where the service is available and the parcel meets the size requirements. BOX NOW only works with prepayment and does not support cash on delivery.

We support payment by card, bank deposit, and cash on delivery where available by the shipping method.

Yes, cash on delivery is available for selected shipments. For some large or heavy parcels, it may not appear because some economical shipping services only support prepayment.

Yes. Card payments are made in a secure environment of a collaborating bank or payment provider. wox.gr does not store full card details.

You can pay by bank deposit according to the details shown on the Payments & Security page. For quick identification, include your order number and full name in the reason for payment.

Yes, you can request a return within 14 days of receipt, in accordance with our Return Policy and applicable law.

The product must be returned in excellent condition, with its original packaging, accessories, documents, and everything included upon receipt.

If the return is due to a change of mind, the return costs are borne by the customer. If there is a shipping error or a confirmed defect, the process is reviewed by our team and we guide you accordingly.

The refund is made after the product is received and inspected. The amount is returned, where possible, by the same payment method. The appearance time depends on the bank or payment provider.

You can submit a request through your wox.gr account or contact us.

Submit return / cancellation request

Yes, products are covered according to the warranty terms that apply per product, manufacturer, or category.

Send us an email at info@wox.gr with your order number, problem description, and photos or videos. Our team will guide you on the next steps.

For many products, especially our own brands like Wallex and VSL Sports, we strive to provide support and spare parts where available.

Damage from misuse, dropping, impact, moisture, modification, normal wear and tear, or failure to follow instructions for use are usually not covered.

You can log in with the email you used for your order. You will receive a confirmation code in your email via Shopify's secure account system.

Make sure you are logging in with the same email you used for the purchase. If it still doesn't appear, please contact us for verification.

Yes, through your account, you can view available information for previous and active orders made with the same email.

Yes, pickup from our warehouse in Patras is possible, by arrangement and provided the order is ready.

Warehouse pick-ups are available Monday – Friday, 10:00 – 15:00, by prior arrangement.