Help & FAQs

✅ Of course! You can call our team at 210 260 2469 or mobile/WhatsApp 6983 689 594 and place your order directly with our help.

📌 Telephone service operates daily, 09:00 – 21:00 .

✅ Yes you can!

• Send us an email at info@wox.gr or call 210 260 2469 / 6983 689 594 with your order number or name.

We prepare your order within minutes. Orders leave daily at 3pm. Saturday-Sunday orders leave on Monday at 3pm.

📦 BOXNOW

• Athens: Delivery on the next business day
• Throughout the rest of Greece 2 days

🚚 ACS Courier & General Post Office

• Athens: Delivery the next business day
• Major Cities: 1–2 business days
• Islands & Remote Areas: 2–3 business days

🚛 Veinoglou Transport (for large/bulky packages)

• Athens: 3–5 business days
• Major Cities: 3–7 business days
• Islands & Remote Areas: 5–12 business days

📌 All orders are shipped from our warehouse daily at 3pm.

They are automatically calculated at checkout based on weight/volume , location and payment method , so that we can recommend the most economical & fastest option.

📌 Cash on delivery: charge +3€ (ACS, up to 20kg).

It will be repeated or you will be called. You can also pick up from the nearest ACS point.

✅ Yes! 14 Attaleias, Patras .

Pickup hours: Mon–Fri 10:00–15:00 .

Once it leaves, you will receive an email/SMS with a tracking number and tracking link.

You can also use our Order Tracking page.

Please allow 3–6 hours for the systems to synchronize. If the problem persists, call us: 210 260 2469 or 6983 689 594 .

✅ Yes, within 14 days of receipt, in its original condition (unused, with packaging & accessories).

📌 For hygiene reasons, certain categories (e.g. personal care products once opened) are not returnable — ask us if you have any questions.

Send an email to info@wox.gr with your order number & reason for return. You will receive instructions.

If it is our mistake or defective/DOA , we will take care of it. If you change your mind, the customer will take care of it.

After checking the product, the return is completed in 1–2 business days using the same payment method or by depositing money into your own bank account.

Contact us immediately (ideally within 48 hours) with photos/video. A replacement will be made as soon as possible!

All products are covered by the legal warranty and/or any manufacturer's warranty (where provided). We will direct you to the correct service/replacement.

📌 For brands we distribute (e.g. Wallex , VSL Sports ) do we offer full support and spare parts?

✅ At wox.gr you will not find impersonal call centers. You will speak directly with our kindest specialist , who is here exclusively to serve you and solve your every question.

📞 Tel.: 210 260 2469 — Mobile: 6983 689 594 (WhatsApp available)

✉️ Email: info@wox.gr

🕒 Phone support hours: Daily, 09:00–21:00

🏢 Warehouse pickups: Mon–Fri 10:00–15:00 , Attaleias 14, Patras

✅ The most beautiful “thank you” for us is your rating! 🙏

You can leave us a review on Google and share your experience with other customers:

👉 Rate us on Google

Every comment gives us strength to continue offering the best service in Greece! ⭐⭐⭐⭐⭐