We collaborate with ACS, Geniki Taxydromiki, Speedex and BOX NOW, depending on the product, area, weight, volume, and payment method.

Where possible, we prefer organized courier networks over traditional shipping companies for better updates, tracking, and a more organized delivery process.

Delivery usually takes 1–3 business days, depending on the area, courier, and package type. Remote or inaccessible areas may require more time.

After shipment, you will receive shipping details and can track the progress of your package.

Options are calculated based on weight, volume, delivery area, payment method, and available courier services for that specific order.

For large or heavy products, prepayment may activate more economical shipping services that do not support cash on delivery, such as certain Speedex or Geniki Taxydromiki Cargo options.

Yes, when BOX NOW appears as an available option at checkout and the package meets the size requirements. This service applies to prepaid orders.

The process depends on the courier. There may be another delivery attempt, a phone call, or the package may be transferred to a store or pickup point. Check tracking for the latest information.

Keep the original packaging and photograph the outer package, internal protection, and the product. Contact us as soon as possible so we can guide you.

Contact us with your order number and, where necessary, photos of the packaging and contents. We will investigate the incident and inform you of the next steps.

For purchases falling within the right of withdrawal, you can exercise this right within 14 days of receipt, in accordance with applicable law and the Return Policy.

The product must be adequately protected and returned with its accessories and accompanying documents. The exact terms depend on the reason for the return and are described in the Return Policy.

In cases of withdrawal due to a change of mind, the direct cost of return is generally borne by the customer, according to the terms of the Return Policy. For incorrect shipment or confirmed problem, the process is handled differently, and we will guide you accordingly.

The refund is processed according to the case and the terms of the Return Policy. The time it takes for the amount to appear in your account may depend on your bank or payment provider.

You can log in to your account with your order email or contact us.

Coverage depends on the product, category, manufacturer, and the rights provided by applicable law.

Email us at info@wox.gr with your order number, a brief description of the problem, and helpful photos or videos. We will guide you through the next steps.

For many products and brands, we strive to provide spare parts or alternative support solutions, depending on availability.

Cases of improper or unintended use, dropping, impact, unsuitable installation, modification, or normal wear and tear may not fall under coverage. Each incident is examined according to the product and applicable law.

Yes, pickup from the warehouse in Patras is possible, by prior arrangement and after confirming that the order is ready.

Pickups are available Monday–Friday, 10:00–15:00, by prior arrangement.