🛡️ Our Warranty Policy – ​​wox.gr

At wox.gr we are committed to quality , reliability and service . This policy describes how we support you in the event of a defective product.

1) Quality Assurance

We offer genuine products from selected suppliers and check the condition & packaging before each shipment.

2) Warranty Coverage

• Coverage applies to defects in materials or workmanship .
• The duration and terms of the warranty may vary by product/manufacturer and are listed on the product page or in the packaging leaflet.
• The service is carried out in accordance with applicable consumer protection legislation.

3) What is not covered

• Damage from misuse/incorrect use , dropping, moisture, modifications.
• Consumption/consumables and normal wear and tear.
• Damage caused by improper installation or failure to follow instructions for use.

4) How do I report a defect (RMA)?

Follow the steps for quick service:

• Send an email to info@wox.gr with the subject: RMA + Order No.
• Describe the problem & attach photos/videos and proof of purchase .
• Our team responds with instructions: check, possible remote resolution, or return for diagnosis.

5) Process & Times

• Preliminary review by the technical team in 1–3 business days (usually).
• We then proceed with repair , replacement or credit , depending on the diagnosis and warranty terms.

6) Metaphorical

• In case of a confirmed factory defect , shipping/return costs are covered by wox.gr.
• If no defect is found or it is a non-warranty case, shipping costs are borne by the customer.

7) Relationship with Returns

For withdrawal/exchange without damage, the Returns Policy applies (e.g. 14 days). This page only concerns guarantees/defects.

8) Contact

Need help? We are here:
📧 info@wox.gr · 📞 210 260 2469 · 📱 698 368 9594

📌 For more details, see the Terms of Use , Returns Policy and Privacy Policy .