Warranty Policy
At wox.gr, we place great importance on product quality and after-sales support.
Should an issue arise with a product purchased from our store, our team is here to guide you through the correct inspection and service process.
At least 2 years of legal protection
For consumer goods purchased from wox.gr, the consumer has the rights of the legal conformity warranty as provided by applicable Greek and European law.
Legal protection is valid for at least two (2) years from product delivery and applies to cases where the product shows a lack of conformity.
The legal warranty is provided independently of any additional commercial warranty that may be provided by the manufacturer or the respective brand.
Product Quality
We carefully select our products and arrange for their inspection before and after sale where required.
After-Sales Support
We help you with instructions, technical checks, spare parts, repair or replacement, depending on the case.
Fast initial inspection
Photos and videos of the problem can significantly help with faster initial diagnosis.
What may be covered
- Lack of conformity or defect falling under the legal warranty.
- Defects in materials or workmanship under normal and intended use.
- Cases additionally covered by a commercial warranty from the manufacturer, if provided.
What is usually not covered
- Damage caused by misuse, dropping, impact, improper use, or external event.
- Normal wear and tear or consumable parts, when not a lack of conformity.
- Damage caused by unintended installation, intervention, or use contrary to product instructions.
How to report a problem or defect
For faster service, send us an email at info@wox.gr with the subject Warranty + Order Number and the following details.
How the process works
Repair, replacement or refund
In case of a lack of conformity that falls under the legal warranty, the consumer has the rights provided by applicable law.
Product transport for technical inspection
Do not send a product for inspection before contacting our team. You will first be given the necessary instructions for the correct shipping procedure.
For faster service: keep the proof of purchase and, where practically possible, the accessories and related product details. The original packaging can facilitate safe transport, but your legal rights do not exclusively depend on retaining it.
Warranty and return are not the same
The warranty concerns a problem, defect or lack of conformity of the product. Withdrawal concerns a different right, such as returning a purchase within the specified period without a defect being required.
Returns / WithdrawalNeed help?
The wox.gr team is here to help you with any questions regarding warranty, technical support or spare parts.