Warranty Policy
At wox.gr, we place great importance on product quality and after-sales support.
If a problem arises with a product you purchased from our store, our team is here to guide you through the appropriate inspection and service process.
At least 2 years of legal protection
For consumer goods purchased from wox.gr, consumers are entitled to the rights provided by the statutory guarantee of conformity under applicable Greek and European legislation.
This legal protection applies for at least two (2) years from delivery of the product and covers cases where the product is not in conformity.
The statutory guarantee is provided independently of any additional commercial guarantee that may be offered by the manufacturer or the relevant brand.
Product quality
We carefully select our products and arrange for them to be inspected before and after sale where required.
After-sales support
We can help with guidance, technical inspections, spare parts, repairs or replacements, depending on the circumstances.
Quick initial assessment
Photos and videos of the problem can be a great help in making an initial assessment more quickly.
What may be covered
- Lack of conformity or a defect covered by the statutory guarantee.
- Material or manufacturing defects under normal and intended use.
- Cases additionally covered by a manufacturer's commercial guarantee, if one is provided.
What is generally not covered
- Damage caused by misuse, dropping, impact, improper use or an external event.
- Normal wear and tear or consumable parts, where there is no lack of conformity.
- Faults caused by improper installation, tampering or use contrary to the product instructions.
How to report a problem or fault
For the fastest service, email us at info@wox.gr with the subject line Warranty + Order Number and include the following details.
How the process works
Repair, replacement or refund
If there is a lack of conformity covered by the statutory guarantee, consumers are entitled to the rights provided under applicable legislation.
Sending a product for technical inspection
Do not send a product for inspection before contacting our team. We will first provide you with the necessary instructions for the correct shipping procedure.
For faster service: keep your proof of purchase and, where practical, the accessories and relevant product details. The original packaging can help ensure safe transport, but your legal rights do not depend solely on keeping it.
Warranty and returns are not the same
A warranty concerns a problem, defect or lack of conformity in the product. The right of withdrawal is a separate right, such as returning a purchase within the applicable time limit without the product needing to be faulty.
Returns / Right of withdrawalNeed help?
The wox.gr team is here to help with any questions about warranties, technical support or spare parts.
Phone support:
Monday–Friday, 09:00–14:00.
You can message us via WhatsApp or email
at any time. Requests are handled
on business days.
If needed, our team can also
contact you by phone.