6. WITHDRAWAL
6.1 Conditions for Exercising the Right of Withdrawal:You have fourteen (14) calendar days to withdraw from any purchase made through our online store, without having to justify or explain your decision to return the product(s) (unjustified withdrawal).
This fourteen day period begins on the day following receipt of the goods or the day a designated person (other than the carrier) receives the goods on your behalf. If you have ordered multiple products in one order and they are delivered separately, the withdrawal period starts on the day you or the designated person receives the last product. If the deadline falls on a weekend or holiday, it is extended to the next business day.
Procedures for Exercising the Right of Withdrawal:
To exercise the right of withdrawal, you must inform us of your decision before the end of the withdrawal period. This can be done by:
By contacting the Customer Service Department by telephone,
Send an email to info@wox.gr,
Submit a withdrawal request online via the "contact" section of our website. Once we receive your withdrawal request, we will immediately send you a confirmation email.
Obligations of the consumer upon withdrawal:
To meet the withdrawal deadline, you must send us your withdrawal statement before the deadline. You agree that notice of withdrawal is deemed received on the next business day after it is sent to us.
If you exercise your right of withdrawal, you must return the product(s) without undue delay and within fourteen (14) calendar days of the date you informed us of your decision to withdraw. You are responsible for return shipping costs. You must return the product(s) to our specified address.
Returned products must be in the same condition as received, including intact original packaging, completeness and all accompanying documents.
The Company does not accept products returned upon withdrawal if they show signs of use beyond what is necessary to determine their nature, characteristics and functionality.
Obligations of the Company:
Upon withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs resulting from the choice of delivery method). The refund will be made within 14 calendar days from the day we receive the withdrawal notice.
The refund will be issued using the same payment method you used for the original transaction, unless you agree otherwise. If the original payment was made by cash on delivery, the refund will be credited to your bank account.
We may delay refunding until we receive the returned products or until you provide proof of shipment, whichever comes first.
You have the option to request a credit to your online store account instead of a refund, provided you expressly state this in your withdrawal communication.
Return of products due to withdrawal:
When returning products due to cancellation, you must also return any products you purchased with a discount associated with the product you are canceling. Failure to return these additional products will result in the non-exercise of the right of withdrawal.
You are responsible for any diminution in value of the products due to handling beyond what is necessary to determine their nature, characteristics and functionality.
Products must be returned in good condition, accompanied by all necessary documents. Footwear should be tested on soft surfaces.
Cases where the right of withdrawal does not apply:
The right of withdrawal does not apply to cosmetics and underwear if their packaging has been unsealed for health and safety reasons.
SAMPLE DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT (Section B of the Annex L. 2251/1994):
(Only complete and return this form if you wish to withdraw from the contract)
TO: VSL-STORES EE, Tax Identification Number: 802008702, DOU Patras, PAYMENT Number 168057716000, email: info@wox.gr.
Eshop: www.wox.gr | email: info@wox.gr | Tel: +30 6983689594
