Terms of use

GENERAL TERMS & CONDITIONS OF USE AND TRANSACTIONS

www.wox.gr

I. INTRODUCTION

www.wox.gr, (hereinafter the "Website"), is the website that hosts the Online Store. with the trade name "www.wox.gr ", which displays, promotes and offers for sale products for the car/engine, for the kitchen/cooking, for health/beauty, electronics/electrical, etc. via the Internet. www.wox.gr and the Website belong to the company with the name " VSL-STORES EE ", based in Patras at Attaleias 14, 26334 (Tax Identification Number: 802008702 / Tax Office of Patras), with GEMI number 168057716000, email info@wox.gr (hereinafter referred to as "wox.gr " or the " Online Store", the "wox", the "Company", "Company", "we", "us", "our" ), which legally manages it.

These General Terms and Conditions of Use of the Website and Markets, which include as an integral part and a single whole the General Market Terms , the Privacy Policy and the Cookies Policy (hereinafter the "Terms of Use " or "General Terms" or "Terms" ), determine the terms and conditions under which you, in any capacity, namely that of browser/visitor, user of the Services, consumer - buyer, Member, (hereinafter the "User" , the "Consumer" , " you ", "your") browse our Website, make use of its content and its Services ( e.g. Member Registration, Newsletters ), and/or transact in our Online Store, making purchases and govern the sales contract that you conclude with wox for the purchase. products from our Online Store.

Before entering the Website and using its Services or making purchases in our Online Store, we invite you to consult the Terms and Conditions and make sure that you agree with them. In case of disagreement with any of these Terms and Conditions, you must not take any action, use any wox Service, including your simple browsing in our Online Store. However, if you wish any clarification or information regarding the Terms and Conditions, or have any disagreement, reservation or question related to it, you can contact the wox Customer Service Department, using one of the communication methods mentioned in the relevant section "Contact", before carrying out any action on wox.

If you disagree with any of the terms and/or all of them, you must not use any of the wox services, nor purchase any products. However, by any action you take in our Online Store, such as browsing it, registering as a Member or in our Company's Newsletter or purchasing our products, you confirm that you have read, understood and unconditionally accepted the Terms and Conditions.

Your regular visit to the Website to monitor any changes to the Terms and Conditions is deemed necessary, as wox reserves the right to unilaterally modify, renew, upgrade, delete, add, limit a) these Terms and Conditions, in whole or in part, b) its Policies, c) the Services provided, d) part or all of the external appearance (interface), the structure or composition (configuration), as well as the technical specifications of the Website, e) part or all of the content and products of wox, in the products provided for sale, i.e. to permanently or temporarily cease the sale of products (some or all) of specific or all suppliers (hereinafter the "Changes" ) at its absolute discretion and/or when any change to the above is required by law, possibly without prior notice to you or your consent, always within the framework of business ethics and the limits set by law. Wox undertakes to inform you of any changes in accordance with the above, through the Website, which will be effective from the date of their posting on this Website. It is clarified that any change to these Terms and Conditions does not affect orders or other transactions and uses of services that you have already carried out before the entry into force of the Changes in accordance with the above and that our Company has accepted. However, if you wish to obtain any clarification or information regarding the changes, or have any disagreement, reservation or question regarding them (changes), you can contact the Wox Customer Service Department, using one of the communication methods listed in the relevant "Contact" section, before carrying out any of your actions on Wox. Any action, use or transaction you make on wox after the above-mentioned Changes is deemed to be your unconditional acceptance of them.

Please note that any information/clarification provided to you in accordance with the above by our Customer Service Department regarding the Terms and Conditions does not constitute a replacement, substitution or any modification of the Terms and Conditions, as they are provided solely for the purpose of assisting you, and the Terms and Conditions constitute our sole and exclusive agreement.

wox reserves the right at any time, without justification and without prior notice to the User, to cancel, suspend or terminate the operation of the Website/online store or certain Services or the marketing of certain Products.

Your use of this Website and any transaction you make in our Online Store is at your sole risk.

BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVE, USERS EXPRESSLY AND UNRESERVEDLY DECLARE THAT THEY ARE OF LEGAL AGE ALLOWING THEM TO BE BOUND BY THESE GENERAL TERMS WITH REGARD TO THE USE OF THE WOX SERVICES AND PRODUCTS TO WHICH THEY ACCESS.

II. GENERAL TERMS OF USE OF THE WEBSITE

1. PROVISION OF GENERAL INFORMATION

The information provided by wox is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store (e.g. Product Description). However, the above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure. The Company does not guarantee the accuracy or reliability of any information or content regarding any products or services or software included on the Website.

Our Company, responding to the need of the users of the Website for information, makes available to you articles and generally content of various subjects. This information is provided for your simple information and should not be construed as specialized advice or an encouragement to purchase a specific product. The Company bears no responsibility for any damage that may occur to a user/customer or third party, due to or in connection with information obtained from the Website or posted on it.

SUBSCRIBE TO NEWSLETTER

Your registration to the wox Newsletter Service is voluntary and is not a mandatory procedure for making a purchase from the Online Store. However, those who open an Account on wox (hereinafter referred to as the “Members” ) will be able to receive our newsletters and other advertising material at the email address that they will provide to us during this process (Account opening). Registration to the wox Newsletter Service is also possible for non-Members, and is completed by entering your email address in the corresponding field on the Website. By completing your registration to the wox Newsletter Service, you give us your express consent to wox sending you informative and promotional material about its products and services and/or other online stores of our company, as well as related advertising messages.

wox is not responsible if Newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) to deliver them. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In case you no longer wish to receive newsletters or wish to unsubscribe from the wox news sending system altogether, you can inform us using the contact form on the Website or via the corresponding link that appears in our newsletter emails that you receive.

ADVERTISEMENTS

The Company reserves the right to advertise on various websites of its choice on the Internet and to use partners or third-party advertising companies, as appropriate.

Our Company reserves the right to display third-party advertisements through the Website. Advertisements may contain external links to third-party websites. The Company does not guarantee the accuracy or reliability of any information or content regarding any products or services, software or advertisements included on the Website, as well as for third-party content to which you are referred through hyperlinks from the Website or to which the Website provides you with access. At wox, we make every effort to ensure that all appropriate measures are taken to ensure that advertisements and their content are legal, do not infringe the rights of third parties, are not offensive, false, fraudulent or misleading, and prohibit the posting of advertisements on the Website with subject matter or content that is abusive, threatening, pornographic, nudity, alcohol, drugs, cigarettes, gambling and betting, weapons, explosives, viruses or other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content at its sole discretion. All advertisements are reviewed to ensure that they are appropriate for our community and respect the rights of third parties, whether natural or legal persons. However, no advertisement may imply that it has the support, approval or that it is made in collaboration with wox. In addition, all appropriate measures are taken to identify any advertisements that violate the above and are contrary to the law, however, we do not guarantee the suitability and legality of these advertisements, and our Company may, at any time, reject any advertisement for any reason it deems appropriate, even after its publication.

4. EXTERNAL LINKS

The Website and its individual pages may contain links to websites maintained by third parties, whose information and data protection practices are different from those of wox. wox and our Company are not responsible for the information or data protection practices used on third-party websites. It is recommended, before using other websites, to read and understand their terms of use and privacy policy. Our Company does not control the availability, content, personal data protection policy, quality and completeness of the services of other websites to which wox may refer through “links”, hyperlinks or advertising banners. Our Company should not under any circumstances be considered to endorse or accept the content or services of the pages to which it refers, or to be associated with them in any other way.

5. COMMUNICATION

By using this Website and its Services, you agree to receive electronic communications from us and you unconditionally accept that these meet all legal requirements for written communication regarding the reason for which they are created. Any complaints, comments, suggestions, etc. you wish to submit to us, please contact our Customer Service Department via the “Contact” section.

6. SOCIAL MEDIA

Users and Members may follow our Company through its websites on Facebook, Linkedin, Instagram, Twitter, Pinterest, Youtube (hereinafter referred to as “ Social Media ”) to learn about its news, comment and participate in its special promotional actions. Any products or services we offer through Social Media and all information shared, submitted or offered through its Social Media accounts will be subject to these General Terms, unless otherwise agreed. In addition, any interaction you have with Social Media may allow access and connection to your personal Social Media accounts. We have no access to them, nor do we control these services and therefore are not responsible for the acts and/or omissions of social networking service providers. For this reason, we recommend that you carefully read the terms of these social networks. The company is not responsible for any actions or omissions of any social media service provider or for your use of the features included in their platform. For any issue arising due to or in connection with the use of social media, the user should address them directly and not the company.

7. SEARCH FOR PRODUCT RESULTS BASED ON SEARCH CRITERIA

The Online Store provides the user with the ability to search for Products based on the criteria selected by him using a special search tool. This tool is provided exclusively to facilitate your navigation in wox and in searching for products. The Company bears no responsibility in relation to the automated results extracted from the use of the aforementioned tool nor for the suitability of the products for the purpose desired by the user. The user uses the tool with his sole responsibility in relation to the extracted results, their accuracy and correctness.

III. GENERAL TERMS OF SALE - PURCHASE THROUGH THE ELECTRONIC STORE (B2C)

Orders by remote means are made via an online store and by telephone. Our Company also receives and processes orders made via e-mail, or via its Social Media pages. Furthermore, any reference to a desired product on the return form is not considered an order. Therefore, the General Terms below concern the terms and conditions under which sales - purchases are made both through our Online Store and by telephone (hereinafter referred to as "General Terms of Purchase" ). The Seller is the Company.

Through the Company's online store, products from third-party suppliers are available for sale to you either in your capacity as a supplier or in your capacity as a consumer.

To avoid any misunderstanding , if the buyer wishes to be sent an invoice, then he is automatically recognized by our system as a "supplier", while if he is a natural person and wishes to be sent a receipt, then he is automatically recognized by our system as a consumer.

1. THE PRODUCTS

Through the Website, wox displays, promotes and offers for sale to consumers (B2C) our Company's products, such as products for cars/machines, kitchen and cooking, health and beauty, electronic and electrical equipment, etc. (hereinafter the "Products").

We make every effort to ensure that the information accompanying the Products displayed on wox is complete, true, valid and up-to-date, and that the photographs thereof are a true, realistic and accurate depiction of our Products, however, the photographs in which our Products are depicted may deviate from the actual condition, shape, size, color and general image of the Products sold. The Company bears no liability in the event of deviation of the photographic depiction of the Product from its actual image and we reserve the right to make corrections for any technical or typographical deficiencies or errors, which cannot be foreseen or have arisen unintentionally or due to interruptions in the operation of this Website or due to force majeure.

Specifically regarding the information provided regarding the availability of the Products, wox has taken all necessary technical and other means to promptly update the availability of our Products, however, it expressly reserves the right to make any changes to the validity of the Products available in the Online Store, as they may be updated within one (1) hour from the moment of their modification. Specifically, for any errors in the prices of our Products, the provisions of Section III.C.2.5 below apply.

wox reserves the right to select at its sole discretion the Products it will offer for sale, and may from time to time withdraw or renew them freely and without obligation to give notice, consent and/or simple information. The same applies to any offers, discounts and any pricing policies it may follow from time to time, as this determination is at our sole discretion.

All products are available for personal use only and not for commercial purposes, such as resale.

2. ORDER

2.1 Submitting an order - Completing a sales contract

Use the categories found in the main MENU of the Website, navigate through it and find what you are looking for.

Check the Products you wish to purchase in the shopping cart by clicking on the "MY CART" link/icon located at the top right of the Website. You can use the remove/delete button to remove Products from your cart before completing your order.

To complete your order, you must provide us with certain important personal information for the processing of your order, information regarding the payment and shipment of the Products, etc. This information is: name, surname, email, telephone number, postal address (street, number, city, postal code) as well as your card details in case you choose to pay by credit card.

Registering as a Member on wox to open your personal Account is not a prerequisite for submitting your order and making a purchase from our Online Store. However, opening your own Account allows you to have access to your order history, payment method and the value of each order, and a list of your favorite Products from our store.

The process of registering as a Member and opening your Account on wox is quick and simple: you provide your name, surname, VAT number, email, telephone number, address details and login password. Registration and participation as a Member is free, personal, non-transferable and non-assignable. You are responsible for the information you provide to us and wox relies solely and solely on your statements regarding your personal information. Your personal information that you provide to us when registering as a Member, our Company processes exclusively for the purpose of creating your Account on wox, for your service regarding the purchase and delivery of the Products you purchase from our Online Store (e.g. to ensure the possibility of communication with you, for the completion, shipment and delivery of your order, for the payment and our secure financial transaction and for the shipment of the purchased Products to you) and in addition for the sending of our newsletters and other advertising, promotional updates to you. Regarding the collection and processing of your personal data, the terms and provisions of the wox Personal Data Protection Policy apply, which Terms and Policies you declare that you have read, understood and accept fully and unreservedly. All your personal information, which is collected through the special electronic form, is absolutely necessary for the execution of the above transactions and your registration indicates your full consent. In case of change of information, you must inform us immediately of your new information, so that it is always complete and true. By registering in accordance with the above, you give your explicit consent to the collection and processing of your information based on these General Terms of Use and Purchase and the wox Privacy Policy .

You have the possibility, at any time, to access your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by wox.gr, their blocking or non-transmission, following the procedure set out in the Personal Data Protection Policy. In any case, your data is retained by wox only for as long as you are a registered Member of ours.

Membership is only available to natural or legal persons with full legal capacity. Minors (persons under 18 years of age) are excluded from becoming a Member.

Once you have placed the final Products in "MY CART", you have one more step left to complete the submission of your order, the "click" on the "COMPLETE ORDER WITH PAYMENT OBLIGATION" button.

Your orders can be placed at all hours of the day and on a daily basis without exceptions.

By filling in your details as above and clicking the "Complete order with payment obligation" button, you will see your entire order with its full details, including payment and shipping information. If you agree, you have one more step left to submit your order: "click" on the field with the acceptance of these Terms of Use and Purchases and the Privacy Policy . Once the terms and policies of our Company have been accepted, you "click" on the "COMPLETE ORDER WITH PAYMENT OBLIGATION" button, at which point your order is completed and submitted to our company.

You are obliged to declare your complete and true details when submitting your order. Upon completion of submitting your order, you declare that you are a legal/authorized user of the credit or debit card that you declare to us and that there is an available balance sufficient to cover the value of the Products you purchase. Our Company may (without being obliged to) proceed to check the payment details that you declare to us when you choose credit card or third-party online payment providers as a means of payment, in order to secure our financial transactions. In the event that any discrepancy, error or any other existing or potential problem is detected, it may, at its absolute discretion, reject your order.

Once you submit your order, you will then be connected to the payment provider we work with, depending on the payment method you choose. You can pay using one of the methods listed below in Section III.5. In any case, any price that has been reserved or prepaid (such as if you choose to use PayPal or another means) will constitute an agreed financial guarantee and not yet a payment of the price, which payment will only be paid if the availability of the product as well as the price is confirmed and the purchase contract is completed, otherwise the price will be refunded to you.

Then, an automated message will be sent to the email account that you have indicated to us during the stage of submitting your order, which will notify you that we have received it, will list the Products you have ordered and all the terms of the order and your order number. The sending of the aforementioned e-mail is simply a message confirming receipt of the order by the Company and does not constitute acceptance of your order or the conclusion of a contract with the Company . The order is received by the Company subject to checking the availability and correctness of the price of the ordered Product , following communication by the Company with its suppliers. Therefore, at this stage, the contract between the buyer and our Company has not yet been concluded. It is noted that: a) in case you have chosen cash on delivery as a payment method, the order confirmation in accordance with the above will be sent to you upon submission of your order, and the Products will be delivered to you only upon full payment of the Products upon their appropriate delivery to you, b) in case you have chosen to deposit the order amount into a wox bank account, your order will not be executed until the corresponding amount is credited to our Company's account.

Once the order stage is completed in accordance with the above, wox then examines whether it (the order) can be executed as is and there is no reason to reject it in accordance with the provisions herein. If it is determined that it can be processed in its entirety, the process of sending your Products to the courier company we collaborate with or to another collaborating company is initiated, at which point we send you another message to the email account you have indicated to us during the stage of submitting your order, which will constitute the Company's acceptance of the proposal submitted by you for concluding a contract and therefore constitutes a declaration of acceptance of your offer and the conclusion of a contract with the company and will inform you of the consignment note/shipment number. With this number you can track the progress of your order until it reaches the delivery location that you have indicated in your respective order.

The delivery time depends on many factors, such as, but not limited to, the place of delivery, the quantity of the Products, etc. The delivery cost is determined regardless of the quantity of the Products or the place of delivery. For more information regarding delivery time and shipping costs, please visit Sections III.3 and III.4 respectively.

In the event that upon receipt of your order, we discover any sudden shortage of any of the Products you have ordered or an unexpected delay in its delivery, or its temporary unavailability, as well as any other issue-problem that makes your order partially acceptable and executable by us, e.g. there is an event of force majeure, such as, for example, extreme weather events, strikes, or any other event outside our sphere of influence and control, which may affect the transport and delivery of your order, there is a lack of sufficient stock, we will contact you immediately at the contact details you have provided us with when submitting your order in order to agree with you on any modification, correction and/or cancellation of your order. We hope to contact you, however, in the event that this is not possible within two (2) days from the date of completion of your order, we will send you an email with the part of the order that wox can execute, and the remaining part of your order that cannot be executed by us will be canceled without you being charged any extra charges that may arise due to the modification or partial cancellation of the order. Therefore, based on the above, the new email we send you will constitute the notification of receipt of your order and our Company will be required to execute it in accordance with the above. In the event that the total amount of the submitted order has been reserved or prepaid, our Company will refund you the amount corresponding to the canceled Products as soon as possible.

Important legal clarification: Our sending of your order confirmation in accordance with the above, although it mentions the voucher number that your order will receive from the shipping company, does not constitute our acceptance of your order, simply a confirmation - notification that we have received it. The order you submit to wox constitutes a proposal from you to our Company to purchase the Products listed in it. In order for a sales contract to be concluded between us, we must also accept your order, as it is. Such acceptance is made by us when we send you the message (email) confirming the shipment of your order, as it is. It is clarified that in the event that the confirmation message of your order does not include some of the Products contained in your order, these Products do not form part of the sales contract between us. However, the Contract is only executed once the Products are paid for, i.e. once your card is credited, our account is credited with the amount in the case of a bank deposit, or your order is paid for in the case of cash on delivery.

2.3 Telephone orders

You can place your order by phone at wox at the numbers listed on the wox page. The days and times that phone orders can be placed are Monday - Friday.
from 09:00 – 21:00 and Saturday from 09:00 – 14:30. During your phone call, describe the Product you want to order and provide us with the payment and shipping details listed on our page and described herein. The same payment methods apply to phone orders. In the case of a phone order , you will provide us with a valid email address (email) and a mobile phone number in order to receive the legally required communication regarding the confirmation of your order and its progress. By submitting a phone order, you accept these Terms and Conditions and the Policies included in them, such as that of the Protection of your Personal Data. Otherwise, these Terms and Conditions apply.

2.4 Order Cancellation

2.4.1 Cancellation of an order by a User

In addition to the other cases mentioned herein, you may cancel your order in the following cases:

In addition to the ability you have, before submitting your order, to technically remove the quantities of Products from your cart that you do not wish to order, by pressing the "X" button which activates the removal of the corresponding Products, you can cancel the order you have submitted to us, in the following cases:

After the notification of receipt of your order but before the confirmation of its acceptance with the notification of shipment of the products and for a period of two (2) hours, you can cancel your order by sending an email to the email address info@wox.gr or by telephone, Monday-Friday: from 09:00 - 21:00 and Saturday from 09:00 - 14:30. The email is considered to have been received by us for the purposes of this, on the next business day from the date of its sending, and we may cancel your order in accordance with the above, only if the receipt of your relevant message takes place before the confirmation of shipment of your products is sent to you.

Furthermore, in the event that wox modifies your order in accordance with the provisions herein, you have the option to cancel your order in whole or in the part of it that cannot be executed by us.

2.3.2 Cancelling an order from wox :

In addition to the other cases mentioned herein, wox may cancel your order and/or the Sales Agreement at any stage in the following cases:

Due to a technical error, the Product you have ordered is not available and the system has not had time to be updated, and/or when it is no longer possible to supply it from our Company for any reason.
Due to a technical error, the price or description of the Product is incorrect.
In our sole discretion, we consider that you are engaging in unfair practices by submitting the order, or when you do not make fair use of the wox ordering system.
Non-payment.
Failure to receive the Products in accordance with the terms hereof.
The execution of the order violates laws, rules and regulations.
In cases of force majeure.

In case the Product of the cancelled order has been paid for, wox will refund you the money without undue delay.

2.3.3 Cancellation after receipt of the product

After receipt of the Product, the order is cancelled by exercising the Right of Withdrawal in accordance with the provisions of Section III.6 below. Any refusal by you to receive your Products upon delivery by the transport company is equivalent to withdrawal, the right to exercise which is subject to the provisions of Section III.6 below.

2.5 Prices

2.5.1 Listed price

Although wox takes every reasonable technical and practical measure to ensure the accuracy and correctness of the prices listed in the Products of our online store, there is a possibility that due to a technical error, an error may appear in the price of one or more products included in your order. Upon receipt of your order and before we receive payment, we will check the prices of the ordered Products. In the event that an error is found in the price of a Product you have ordered, we will contact you as soon as possible and in any case before its shipment. It is at your discretion to proceed with the order with the correct prices, to modify it taking into account the correct prices or to cancel it. If we are unable to contact you, we will consider the order as cancelled.

The prices listed on all our Products are in euros, include VAT and are considered final. For details on our charges, see Section II.4.

The prices listed do not include the additional required shipping charges which are added before completing your order, nor any reservations or withholdings provided for organizations, Authorities, bodies, etc.

The Company generally reserves the right to freely set product prices, modify them and change and/or withdraw offers at any time without prior notification to users, who will be informed of the applicable price from the relevant product price posting on the Website.

3 PRODUCT DELIVERY

3.3 Place of delivery

The Products are delivered to the address stated when ordering, within the Greek Territory.

If the product is over 10 kg, it will be delivered to the ground floor entrance of the stated delivery address. It is the consumer's responsibility to carry the product up to the next floor.

3.4 Delivery Method and Time

The delivery time of the Products you have ordered depends on many factors as there may be delays for reasons beyond our control. See Section III.3.5 below for what applies in the event of a delay in delivery. The Products are mainly shipped via courier or with a transport company for bulky packages When placing your order, you can choose to receive or have the Products shipped to you. In particular, the following applies, subject to force majeure and not attributable to our own fault:

Subject to what is expressly stated in these Terms of Use, the Products are delivered to Attica within one (1) or two (2) business days.

For information regarding shipping costs, you should go to Section III.4 "Shipping costs"

Note: Orders placed by 2:00 PM are processed by us on the same day, while orders placed after this time are processed the next day. Orders placed on Saturday after 1:00 PM and throughout the weekend are processed on Monday.

The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transportation and delivery times.

Please note that because orders are linked to the online system of the courier company we work with when invoicing, it is not possible to send your products with another courier company of your choice. In case of any problems or questions, please contact the customer service department at info@wox.gr .

Product deliveries by ACS courier are made from Monday to Friday from 09:00 – 21:00 and Saturday from 09:00 – 14:00. Saturday deliveries require an extra charge of 3.00 euros in addition to the amount required as delivery costs and must be declared when ordering.

3.5 Delivery Delay

Our Company makes every effort to ensure the timely and appropriate delivery of your Products, however, we reserve the right that the delivery of your Product(s) may be delayed in the following cases, but not limited to: (a) the Product has been delayed in being sent by our supplier due to, for example, a delay in its transport, force majeure, etc., resulting in us not having it in our warehouses when we estimate, (b) there is a force majeure event, such as, for example, extreme weather events, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases, we will contact you to ask if you want us to deliver your order without the Product that is delayed or unavailable, or to suggest an alternative, or to inform you about the delivery time of the product that is not immediately available. In case you are not satisfied with our proposal, you have the right to cancel the order in part or in full and to refund any money you have paid, in any case to give you the alternative solutions available to our Company. In case of delay, you can contact our Company at or at the email address info@wox.gr where you can declare the cancellation of your order in whole or in part.

3.6 Responsibility upon delivery

We inform you that our Company remains solely responsible for any damage or loss of your products until you (or third parties authorized by you) obtain physical possession of the Products.

If on the specified delivery date you are not at the declared address to receive the Products, our couriers, namely ACS, will try two (2) more times, on the following business days, in order to deliver your order to you. In the event that the shipment is ultimately not achieved, then our Company will attempt to contact you by telephone and if this is not possible, your order will automatically be returned to us and registered as a Refusal. It is expressly agreed and as an exception to the general rule of liability that concerns us, you are responsible for loss or damage to the Products, and the Products are stored in accordance with the terms of the transport and at your own expense.

We note that our Company maintains a special list of customers who have placed orders and have not received their Products (have refused or are not at the delivery address at the agreed time) or who have made high-value purchases (over 200 Euros) and have refused delivery even once. Orders from customers registered on this list, in which cash on delivery has been selected as the payment method, even if they have been successfully completed, are canceled. If these customers choose any of the other payment methods, either by deposit or by credit card, then their order is shipped normally.

The Company cannot guarantee the timely delivery of products to the customer when delivery is made via the courier company.

4. SHIPPING COSTS

For deliveries within Greece where our Company mainly collaborates with ACS, consumers are charged shipping costs which are determined upon completion of the order.

PAYMENT METHODS

The following payment methods are available. Please choose one of the following methods for each purchase, as it is not possible to combine payment methods for the same order. Payment in installments is not possible.

5.1 Cash on Delivery Method

Payment upon receipt of the order. When the courier company employee arrives at your location to deliver your products, you pay the value of your order. According to the applicable tax provisions for the payment of an amount exceeding 500 Euros if you are a consumer, or an amount exceeding 50 Euros for professionals/suppliers, or according to the currently permitted cash payment limit under the applicable legislation, you cannot use the cash on delivery method, since payment in cash is not permitted, in which case you must choose another means of payment.

5.2 Payment via PayPal

Your transactions in our online store are protected by the highest online security SSL systems.

For payment via PayPal, the respective terms of use and PayPal privacy policy apply.

5.3 Deposit to a bank account

You can deposit the total cost of your order into the Company's bank account below, always stating your order number as the reason for deposit to avoid any delay in processing. The account number is:

Eurobank : EFG EUROBANK 0026.0247.56.0201999573

IBAN: GR6402602470000560201999573

BENEFICIARY: VSL-STORES E.E.

You ONLY need to inform us by phone or email that you have just completed your deposit. Once our system confirms your payment, your order will immediately begin shipping.

* If the deposit is made from another bank (other than Eurobank), there are additional interbank fees that are charged to the customer.

You can choose to pay by credit or debit card at the ACS store upon receipt of your order. This means that you will have to go to the ACS store where your order is located and pay there using a credit or debit card. If you choose to pay by credit card, you must be present upon receipt of your order with your credit card and your ID. In this case (i.e. payment by credit card), the receipt of the order by a third party is not permitted.

To collect from our premises, the credit card holder must present their credit card and ID. The same applies if you are ordering on behalf of a company. In this case, the card must be a corporate card and the recipient's name must be written on the card.

6. WITHDRAWAL

6.1 Conditions for exercising rights

You have a period of fourteen (14) calendar days to withdraw from any purchase you may have made through our online store, without stating the reasons or providing us with any explanation regarding your desire to return the product(s) (unreasonable withdrawal).

The aforementioned period of fourteen (14) calendar days for exercising the right of withdrawal is set from the day following the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier), acquires physical possession of the products. In case you have ordered more than one product in one order and which are delivered separately, the period for exercising the right of withdrawal in accordance with the above starts from the day following the day on which you or a person you may indicate to us as responsible for receiving your products (other than the carrier) acquires physical possession of the last good. In any case, if the expiry of the period coincides with a weekend or public holiday, it is extended until the next working day.

6.2 Procedures for exercising rights:

To exercise the right of withdrawal of article 6.1 above, you must, before the expiration of the period for exercising it in accordance with the above, inform us of your decision to withdraw from the Sales Contract that we have concluded, with a clear statement (e.g. a letter) which you will send in one of the following ways:

by email at info@wox.gr

6.3 Consumer obligations upon withdrawal

In order to meet the withdrawal period, you must send us your declaration of exercise of your right of withdrawal before the withdrawal period has expired in accordance with the provisions set out herein. You expressly agree that your communication of exercise of the right of withdrawal is deemed to have reached us on the next business day after the request for withdrawal is sent to us in accordance with the provisions set out herein.

In case of exercising the right of withdrawal in accordance with the above, you must return to us the product from which you withdraw immediately, without undue delay and in any event within fourteen (14) calendar days from the day on which we receive the notification of your decision to withdraw from the sales contract in accordance with the provisions herein. The deadline is deemed to have been met if you send back the Products before the expiry of the period of 14 calendar days, as defined above. You should return the products only to our Company's address stated above herein.

The exercise of the right of withdrawal constitutes, by law, your obligation to prove to us that you exercised it in good time (the date on which the request for withdrawal was submitted to our company), in order for us to calculate the legal deadlines arising from this and the law.

You are responsible for the cost of returning the products you withdraw from the purchase. The cost depends on the price list of the courier company you choose.

The buyer is legally liable for any diminution in value of the Products resulting from handling that was not necessary to determine their nature, characteristics and functioning. It is noted that in order to determine the nature, characteristics and functioning of the Products purchased by the buyer, he must handle and examine them in the same way as he would be allowed to do so in a store and no more than that.

For a return to be accepted, the Product sent by the buyer for collection by the Company must (cumulatively):

- be in the condition received

- if the original packaging has been opened, it must be intact, without damage or tears and must be returned together with the Product,

- to be complete

- to bring with him all the documents that accompanied the product. In case the Product is not accompanied by its documents, the Company cannot identify the product with a specific order.

The Company does NOT accept products that are returned upon your withdrawal and that are dirty, damaged, scratched, creased, and generally give us the impression that they have been used beyond what is necessary to determine their suitability.

6.4 Company Obligations

Subject to what is expressly stated herein, if you withdraw from a purchase of yours in accordance with the provisions herein, we will refund all the money we received from you including any delivery costs (excluding the additional costs due to your choice to use other delivery methods than the cheapest standard delivery method offered by us), however, deducting the return cost in case you used ACS to return the products, in accordance with the above. The refund will be made without undue delay and in any case within 14 calendar days from the day on which we are informed of your decision to withdraw from this contract.

We will carry out the above refund using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise in any case, you will not be charged any fees for such refund.

In particular, your refund, if the purchase of the product from which you withdraw was made by cash on delivery, will be made by crediting your bank account which you will notify us when exercising the right of withdrawal, since by accepting these terms and conditions you expressly and unreservedly declare to us that you consent to a different method of refunding your money as a result of withdrawal. In case the payment was made by Paypal, your money will be refunded to your account from which the charge was made.

We are entitled to delay the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.

You have the right, but not the obligation , to choose to have your money credited to your Account held in our online store, as an alternative to a refund in accordance with the above, in the event of withdrawal. In this case, you must request the credit explicitly in your respective communication regarding withdrawal. If you do not state, when submitting the withdrawal request, your desire to be credited with the amount corresponding to the value of the product from which you are withdrawing in accordance with the above, the amount will be refunded to you in accordance with the provisions herein.

6.5 Return of Products due to withdrawal

In the event of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you withdraw, you must return them together with the basic product from which you withdraw, otherwise the withdrawal is considered not to have been exercised by you and therefore no obligation arises for us.

You acknowledge and agree that you are responsible for any reduction in the value of the products you return, which (reduction) occurs as a result of your handling of the products in question, other than that which is necessary to establish the nature and properties of the products. The consumer should handle each product he receives in the same way as he would handle and examine it in a physical store, in order to establish its nature, characteristics and function. It is noted that in order to determine the nature, characteristics and function of the products you purchased, you must handle and examine them in the same way as you would be allowed to do so in a store and no more than that.

All products must be returned in good general condition and clean as delivered by the Company. Also, the returned product must be accompanied by all necessary documents that you received upon receipt. For clarification, the footwear should be tested on soft carpet or something similar.

The consumer may be charged with a reduction in the value of a product if the handling he has done to it exceeds the acceptable measure. Products, which are returned without packaging or with damaged packaging, but with complete accompanying documents, will be subject to a reduction in the returned value of up to 80%.

6.6. Cases where the right of withdrawal does not apply

- Cosmetics and underwear, provided that their packaging has been unsealed, for health safety reasons, since it is not possible to determine whether and how they were tested by you.

7. WRONG ORDER EXECUTION – DEFECTIVE PRODUCT

7.1 Consumer rights. Procedures for exercising rights.

In the event of a wrong or defective product being sent, you have the right, within 14 days of receiving the product, to contact us on our Company's telephone numbers and report the defect in the product or our error in executing your order and inform us of your desire to replace the product with the correct/non-defective product or to have your money refunded.

Our Company undertakes to cover the total cost of returning and re-sending the correct/non-defective product, provided that the return of the incorrect/defective product and the shipment of the new one are carried out through ACS. In case for any reason and cause you wish to use another method of return/shipment, you will bear the additional cost resulting from your own method of transportation in relation to the corresponding cost of ACS.

You expressly acknowledge and accept that the replacement of a product is subject to the availability of the correct/non-defective product at the time you inform us. In the event that replacement is not possible, we will refund all the money we received from you including any delivery costs (excluding additional costs due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. The refund will be made immediately, without undue delay and in any case no later than 5 days from the date that the Company receives the products you returned in accordance with the above and subject to the provisions of article 6.5. You expressly agree that the replacement of products whose order was executed incorrectly is carried out provided that the product to be replaced is returned to our Company in the same good condition as you initially received it. Our Company does not replace products that are dirty, damaged, damaged, other than the stated defect or are not accompanied by all the documents (receipt, return form, accompanying product documents) that you received from us. In the case of a return of a defective product, the Company reserves the right to reserve the replacement or refund of your money, in case it does not have sufficient evidence to make it responsible for the defect in the product.

The refund will be made by crediting your bank account, which you will notify us of when exercising your right of withdrawal. In any case, no costs will be charged for such refund.

Claims for compensation or financial compensation of any nature and legal basis are excluded, as are claims of any kind for damage to health, life and physical integrity.

The Company is liable for actual defects and lack of agreed properties in accordance with article 5 of law 2251/1994 and articles 534 et seq. of the Civil Code. Based on the said provisions of the Civil Code, the following rights apply to you in the event that the product has a defect or lacks an agreed property: a) the right to request the repair or replacement of the product (without your charge) with another, or b) the right to request a reduction in the price or c) the right to withdraw from the sales contract you have concluded with the Company, provided that we are talking about a material defect. These rights are provided alternatively without any hierarchical ranking between them, i.e. without some of them having priority. You can exercise these rights for a period of 2 years from the delivery of the product to you, even if you discovered the defect or lack of an agreed property later. This means that you are entitled to exercise your rights from the moment of delivery of the item for 2 years, if during this period a real defect or lack of agreed quality occurs.

IV. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES

Exclusive User/Consumer Responsibility.

You are solely and exclusively responsible for the lawful use of the Website and the Online Store and are obliged to refrain from any illegal act and abusive behavior, as well as from adopting illegal practices and unfair competition practices.

You are solely responsible for the legality and accuracy of the Information, Data and elements you provide to wox, which the Company has no responsibility or obligation to control, unless this is imposed upon it following a complaint or by law.

Prohibited Uses - Restrictions on Access and Use of the Website

It is prohibited to use the Website and the online store of wox.gr to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, reinforces or expresses racial, ethnic or other discrimination, or may cause harm to third parties in any way.

Any action or omission by you that (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both wox and third parties, (b) contains viruses or other software that may cause interruption, damage, destruction or obstruction of the operation of any software or cause damage to the reputation and standing of the Company, its Partners and/or other users/Members/consumers, or may violate any personal or other data of the users/members/consumers of this Website/Online Store is prohibited.

Furthermore, it is prohibited: (a) Any access or attempt to access information and data (including personal data) that are circulated through the Website and for which you do not have any authorization or power to use, (b) Access to our Online Store for the purpose of creating or producing a product or service that competes with our own products, (c) Facilitating in any way and by any means third parties to gain access to the Data provided to wox by its Members., (d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works of data (including personal data) and information, including the content and material (photographs, graphics, texts, etc.) of the Website, (e) the destruction of data, (f) causing dissatisfaction to other users.

It is also prohibited to obstruct in any way the operation of the Website and the online store, as well as any illegal and unauthorized replacement or modification of its content. (images, photographs, texts and others). You are prohibited from attempting to influence the performance or functionality of any features of the Website or features to which you have gained access through it. You must not in any way or by any means commit or facilitate or cause in any way any criminal acts on or through the Website that infringe the rights of the Company, other Users and/or third parties, the transmission of viruses, Trojan horses, worms, logic bombs as well as any action in general that may lead to an unacceptable or extensive burden on the infrastructure or operation of the Website and the online store. This includes the prohibition of sending spam (unsolicited advertising or promotional material) or other material detrimental to our interests, the interests of other Users and/or third parties.

Linking to our Website is only permitted if you act in a fair and lawful manner, and refrain from any action that causes damage to the Company's reputation, or unfairly exploits it. Furthermore, any creation of a link that implies any kind of relationship with us, or approval or support from us when none exists is prohibited. You must not create a link to any Website that is not under your ownership. This Website may not be placed in a frame on any other website nor may you create a link to any part of our Website other than the home page. We reserve the right to remove the connection permission without justification, without penalty and without prior notice to the customer.

Your connection to our Website is made through your own means and through companies and providers selected by you.

Violation of this provision constitutes a criminal offense under Greek law. We inform you that the Company will notify any such violation that may come to its attention to the competent authorities. In addition, it will notify the Authorities of any information that may be requested in accordance with the requirements of the law. The use of the Website is made by you under your full and exclusive responsibility.

Limitation of Warranties - Liability

Our Company always acts in good faith and within the framework of what is provided by the law and these Terms. Therefore, it has taken and continues to take all necessary technical or other measures and makes every effort to ensure that (a) the website and the online store operate uninterruptedly and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information provided and transmitted through this website is not altered and is protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by it or the servers through which our online store is made available to Users do not contain viruses or other harmful components or software programs, (d) the products to be made available are in good general condition, repaired and clean, suitable and safe for public health, however wox DOES NOT PROVIDE RELEVANT GUARANTEES for all of the above and is not obligated to compensate. you, in case you suffer any damage for the above reasons.

Furthermore, our Company provides no guarantee (a) for the suitability, effectiveness, adequacy of the wox Products with regard to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other Users of the website and its services.

We make reasonable efforts to maintain and make available the content of wox. However, users accept that wox is entitled to modify and/or temporarily or permanently discontinue all or part of the website with and/or without notice to users, given that availability may be affected by users' equipment, other communication networks, the large number of people trying to use the website at the same time or other causes. Therefore, wox bears no responsibility for any kind of damage (positive, consequential, negligence, intra-contractual or other) resulting from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of its services or loss of their content, the existence of any kind of errors.

wox is not responsible for any technical problems that may occur to users when attempting to access the website and during this and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, wox has no responsibility for acts or omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information made available through it.

In addition to what is expressly defined herein, wox shall not be liable, civil, criminal or otherwise, to you and/or any third party that derives rights from you, in the event that any of the above, when using the services and/or products of this online store, suffers direct, indirect, consequential, punitive or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of telecommunications networks, the Internet, the website, Internet Service Providers, (b) permanent or temporary shutdown of the website or certain of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of wox or third parties, including other Users, for which wox does not provide guarantees and bears no obligation in accordance with the as defined herein, (c) information and other content that may be published and communicated by third parties.

Wox a) reserves the right to temporarily or permanently discontinue the operation of all or part of the product in cases of force majeure, b) reserves the right at any time to temporarily or permanently discontinue the operation of all or part of it for maintenance or upgrade purposes or for any reason, c) cannot provide any guarantee for the availability of the products, but guarantees that consumers will be informed in a timely manner of their unavailability.

Wox is not responsible under any circumstances for your communication with third-party service providers who advertise or are advertised on Wox and for any commercial transaction that may arise from your relationship. Furthermore, wox is not responsible for any defective third-party products received as a gift.

The Website may contain links to other websites. Wox should not be considered to endorse or accept the content or services of other websites that may be linked to via links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services of third parties.

wox does not control or undertake any preventive checks on the content and information published and shared by third parties and bears no responsibility for them.

Wox is only liable for intent and gross negligence, in the event of damage to you from information provided to Wox or services provided through the website.

wox is entitled to temporarily or permanently exclude a Member at any time and without stating the reasons, i.e. to cancel/delete/prevent a Member's access and/or participation (temporarily and/or permanently) without any claims being raised against wox . It is understood that this Member is prohibited from becoming a Member of wox again with the same or different details unless wox expressly consents to this. To this end, the Member consents to wox retaining his/her personal details in its system in order to be able to identify any subsequent attempt to register. The above applies in particular (but not exclusively) in the event of a breach of the terms of use by the Member, which in their entirety are recognized and agreed to by the Member as essential, in the event of a request from any Authority, Court, in the event of a complaint by a third party rights holder against the Member.

wox reserves the right at any time, without justification and without compensation, to interrupt or cease the provision of its services and/or its operation permanently or temporarily without any obligation to inform members in advance. It is only liable for direct damages, which arise due to intent or gross negligence. Without prejudice to mandatory provisions, wox's liability for direct damage due to slight negligence is expressly excluded, regardless of legal reason. wox's liability for indirect or consequential damages is fully and expressly excluded - regardless of reason.

We note that we bear no responsibility for the accuracy, completeness or quality of the information expressed in the Reviews. The Company has the right to delete or not to publish opinions or reviews, which in its absolute discretion contradict its terms and purposes. Therefore, it bears no responsibility for any claims for compensation or financial satisfaction, for damages and injuries caused due to the non-publication of any such information and/or due to incomplete information and data that our Company did not withdraw.

The Company is not liable for any direct, indirect, special, incidental, consequential damages of the buyer or for any loss of profit, nor for any damage to the buyer's reputation, goodwill or reputation, or for the cost of providing substitute products and services, arising from or related to the purchase and sale contracts drawn up in this eshop or from the use, inability to use or operate or failures of this Website. It is also not liable in the event that you are entitled to a refund of part or all of the price for any delay of the cooperating payment service providers in executing the relevant order that the Company has given within the deadline. The Company does not guarantee that the pages, services, options, contents, prices, descriptions and availability of the products will be provided without interruption and without errors.

We are not responsible for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to your use of the Website or your downloading of any material posted on this or any Website linked to it. It is not liable in the event that for any reason, including negligence, the operation of the website is interrupted or access to it becomes difficult and/or impossible and/or if, despite the security measures in place, "viruses" or other harmful software are detected and transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the Website, making its use difficult or causing problems in its proper operation or by stealing information concerning the users' personal data.

4 Compensation

You agree to indemnify, defend and hold harmless our Company and its directors, officers, employees, consultants, agents and partners, as well as any third party that derives rights from it, from any damage it may suffer and from all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from or in connection with your use of the Website or your violation or unlawful or non-compliant use of these terms of use of the Website and the Services provided therein (including purchases from the Online Store). In any case, if you suffer any damage due to proven gross negligence of our Company (we exclude any liability arising from slight negligence), the Company will cover any positive damage of the User that is directly related to the damaging event and the company's gross negligence or intent. All limitations of liability set forth herein shall apply in their entirety as valid and in accordance with good faith and commercial practices, and Users consent to these exclusions and limitations.

INTELLECTUAL PROPERTY RIGHTS

All content of the web pages of this website, including images, graphics, photographs, designs, texts, services provided and products, are the intellectual property of wox and are protected under the relevant provisions of Greek law, European law and international conventions and treaties.

Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, modification, resale, part or all of the content of the website for any purpose, other than strictly personal use, is prohibited, unless you are granted our written consent.

The names, images, logos and distinctive features that represent our Company and its products/services, wox and the products/services provided therein and/or third parties contracted with us as well as their products or services, are exclusive trademarks and distinctive features of wox and our Company and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the wox websites should in no way be construed as a transfer or assignment of a license or right to use them by you or any third party.

By these General Terms we grant you a limited and non-transferable license to access and use this Website for your own personal use, but not to download its content and code in whole or in part, except with our express written permission. This license does not permit any resale or commercial use of this Website or its content, collection and use of our catalogs, products, our commercial policy (discounts-coupons, etc.), data mining, etc. You are entitled to use the above only for your own personal use.

You may not use linking & Framing of our Website without our written consent. You may not use any “meta-tags” or any other “hidden text” based on our Company’s and wox’s names or trademarks without our express written consent. In case of unauthorized use, the license granted ceases to be valid. The same applies to any use of our Company’s logos and trademarks.

Disclaimer regarding ownership of trademarks, images of individuals and copyrights of third parties.

We emphasize that any trademarks/brand names appearing on this Website are the property of the respective legal owners and beneficiaries of the trademarks. Any reference to a trademark or brand name appearing on our online store is used exclusively and solely to describe or identify the products sold and the services offered. Such reference can in no case be taken or interpreted as a confirmation that the specific products and services are supported by or associated with the Company in any way other than those mentioned above. You are not allowed to export and/or reuse parts of the content of the Website without our written consent. In particular, you may not use any data mining tools, robots or similar data collection and extraction tools to extract any content (either once or multiple times) or reuse any substantial parts of this Website, without our express written consent.

VI. PROTECTION OF PERSONAL DATA

The management and protection of your personal data is governed by the terms of the Personal Data Protection Policy and the relevant provisions of both Greek and Community and International Law regarding the protection of individuals from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority.

For information about the personal data you provide to us, the type of data that wox keeps about you, the processing that is carried out by wox and its purposes, the recipients of such data, as well as your rights over your data and other relevant information regarding its protection and security, please refer to the Privacy Policy in order to read and accept these relevant terms.

VII SAFETY

1. Customer Identification

wox recognizes the importance of the security of your Personal Data, as well as your electronic transactions, and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal data and your transactions is safe and confidential. The security of the wox Online Store is achieved by the measures we have taken to ensure the confidentiality of your transactions on wox, as described both in the payment section and below.

There are two codes used to identify you: the username and the personal security code (password), which each time you enter them provide you with absolutely secure access to your personal information.

2. Transaction Confidentiality

Confidentiality is a given. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the user/member to wox is confidential and wox has taken all necessary measures to ensure that it is used only to the extent necessary for the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
Wox does not disclose customer information and their transactions unless it has written authorization from you or is required to do so by a court order or decision of another public authority.
In the event that wox uses third parties to support its systems, it ensures confidentiality.

For your own safety, you should also treat all information provided through the service as confidential and private and not disclose it to third parties.

VIII. FINAL PROVISIONS

Final Terms

These General Terms constitute the final and only terms in force regarding the provision of the Service by the Company to the User and supersede any previously applicable terms, previous contracts and arrangements, written or oral, between the Company and the User regarding the use of the Service.

Resignation

No delay, negligence or tolerance by the Company in enforcing compliance with any of these terms by the User shall constitute a waiver or prejudice to any of its rights provided for herein. If any of these terms were to be held by any competent Court or Authority to be invalid and therefore unenforceable, such term shall not invalidate the remaining terms hereof, which shall remain in full force and effect.

Invalidity of terms

In the event that any part of this Agreement is declared or determined by a court decision to be invalid, such invalidity shall not affect the validity of the remaining part of this Agreement, which shall remain in full force and effect as if these General Terms and Conditions had been executed with the invalid portion deleted. The Company shall endeavor to replace any invalid term with a new valid term, the effect of which shall be the closest equivalent of the invalid term.

Applicable Law - Jurisdiction

Any dispute between the parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of the rights and obligations of the parties under the contract or in tort, shall be interpreted in accordance with Greek law. As consumers, you may resort to ADR entities, which meet specific quality criteria, for any type of dispute you have with suppliers of goods or services, regardless of what you purchased (with the exception of health and higher education services) and how you purchased it (electronically or not, domestically or cross-border). and shall be subject to the exclusive jurisdiction of the competent courts of the city of Athens, to whose jurisdiction the parties hereby voluntarily submit.

According to Directive 2013/11/EC, which was incorporated in Greece by Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer and has any problem with a purchase made from wox, he can initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage .

Complaints Handling Policy - After-Sales Customer Support

You can also contact the wox Customer Service Department by sending an email to info@wox.gr , stating your name and order code.

Last modified date: February 08 2024

MODEL DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT ( section B of the Annex to Law 2251/1994 )

(fill in and return this form only if you wish to withdraw from the contract)

TO: the company named VSL-STORES EE, based in Patras at 14 Attaleias, 26334 (Tax number: 802008702) / Patras Tax Office), with GEMI number 168057716000 , email info@wox.gr.

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods

……………………………..

………………………..

which was ordered on ………………….(*) and received on …………………..(*)

I would like a refund in accordance with the Terms of Use. Refund to the bank account with IBAN: ………………….

I would like the amount to be credited to my personal Account that I maintain at www.wox.gr

The Declarant and

Withdrawing (-ousa)*

Name …………….

Address………

--------------------------------

(Signature)