PERSONAL DATA PROTECTION POLICY
WOX.GR
I. INTRODUCTION
- **Privacy and Data Protection Policy**
At VSL-STORES EE, protecting your privacy and ensuring the confidentiality, security and security of your personal data is of paramount importance. Our company, based at Antalya No.14, 26334 Patras, Greece, VAT No.: 802008702 / Tax Office of Patras, with GEMI number 168057716000 and email address info@wox.gr (hereinafter referred to as "the Company", "wox", "we", or "us"), has created this comprehensive Data Protection Policy, which includes our Cookies Policy, to clarify the nature of the collection, processing and management of data regarding visitors, customers, members or subscribers (hereinafter referred to as "you" or "your") who engage with or purchase from www.wox.gr ("e-shop", "Online Store" or "Website" or "wox"), become members, subscribe to our newsletters, use Wox services, participate in promotional activities, engage with Wox Social Media or interact with us in any other capacity.
**Amendments:**
This version was last updated on April 6, 2023. It supersedes all previous disclosures regarding our information practices. Our Data Protection Policy complies with relevant Greek and EU laws on the protection of personal data and any future amendments to the regulatory framework will be reflected here. We reserve the right to modify or replace all or part of this Policy at our discretion to comply with legal requirements or to improve our practices. Material changes will be notified to you via our Website. By continuing to use the Website or our services, you automatically accept any modified terms. If you disagree with the modifications, refrain from further use and contact us to terminate contracts or delete your Account and data.
**Content:**
Our Data Protection Policy includes:
- Information about the controller of your personal data, Data Protection Officer and contact details.
- Types of data collected, collection methods, purposes, legal basis, security measures, retention periods, your rights and how to exercise them.
- Protection and storage of your data by wox.
**II. DATA CONTROLLER & DATA PROTECTION OFFICER**
**1. Data controller:**
The controller of your personal data is VSL-STORES EE (VAT: 802008702 / Tax Office of Patras), with GEMI number 168057716000, and email info@wox.gr ("the Company").
**2. Data Protection Officer:**
For questions regarding data protection, you can contact our Data Protection Officer at ecommerce@vsl-stores.gr.
**3. Questions and comments:**
Please do not hesitate to contact us with any comments, questions or complaints regarding this Policy and the general processing of your personal data. You may also file complaints with the Greek Personal Data Protection Authority. However, we are committed to addressing any concerns you may have regarding the processing of your data.
**III. DATA COLLECTION AND PROCESSING**
**1. Data types and collection methods:**
We collect various personal data about you directly, through automated means or from third parties during your interaction with our Site, services or promotions. These include:
- Identity Details
- Contact information
- FINANCIAL DATA
- Transaction details
- Consumer Behavior Data
- Technical data
- Login details
- Profile data
- Demographic data
- Data via cookies
We do not knowingly collect information from anyone under the age of 15. If you are under the age of 15, please refrain from providing us with any information.
**2. Use and legal basis for personal data:**
We use your personal data for purposes such as order processing, communication, payment management, account creation, database maintenance, marketing, analytics and security. The legal basis for processing includes compliance with legal obligations, performance of a contract, legitimate interests or your consent.
|
Purpose of Processing |
Data we process for this purpose |
Legitimating Basis for Processing |
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Member Registration - Account Creation - Account Management on wox: |
A)The personal information you provide us to create your Wox account includes:
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The legal basis for processing is:
a) Your consent to register and create a Wox Account, along with the optional provision of your data, is necessary for this purpose. c) execution of conditions that govern the creation – management and operations of your Account.
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Receiving, managing and fulfilling your order submitted to Wox via the online store or by phone involves several steps: |
A. When submitting your order, please provide the following personal data: |
The legal basis for processing is: |
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Pre- or post-sale customer service and management include: |
For this purpose, the processing includes the basic data provided by you when submitting your request, including: |
The legal basis for processing includes: |
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Advertising & Marketing:
|
For advertising and marketing purposes, the company processes identity and contact data, purchase and transaction data, profile data, demographic data, cookie data and/or a combination of the above. In particular, our company processes data related to the types of products you purchase, your recent purchases, purchase value, purchase frequency, purchase history, etc. |
The legal basis for processing is: |
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For business analysis and improvement purposes, the company focuses on ensuring the uninterrupted operation of the e-shop, maintaining the technical integrity and security of transactions, optimizing technical systems, addressing technical issues, and facilitating data reporting and retention. |
For this purpose, the information we process is a combination of data provided by you, such as account registration details and data obtained through cookies and similar technologies. By leveraging this combined information, we gain insights into user behavior, preferences, and interactions with our platform. This allows us to improve our services, enhance the user experience, and tailor our offerings to better meet the needs and preferences of our customers. |
The legal basis for processing is as follows:
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Statistical analysis is performed to evaluate and improve various aspects of the online store, such as: |
All data collected for the aforementioned processing purposes is aggregated and anonymized to ensure that individuals cannot be identified. This includes data collected through cookies used for such processing. Necessary safeguards are implemented to prevent identification of individuals. |
The legal basis for this processing is: |
- 3. Who do we SHARE your personal data with and WHY?
In the context of operating the e-shop, fulfilling its contractual obligations and providing you with better service, our Company reserves the right to collaborate with third-party service providers, which provide us with support and gain access only to your data that is absolutely necessary for the service they offer us (e.g. your registration in the e-shop and the management of your account, the execution of the purchase and sale contract between us and the general provision of our services to you, the operational and computerized organization of the website). wox .gr, optimizing our products and services, etc.) These third party service providers are contractually obligated not to use your information in any way other than to help us provide you with the products and services we agree to.
In particular, our Company collaborates with:
(a) With a third party company which, as a processor on behalf of and on behalf of our Company, hosts and manages our e-shop.
(b) With a third party Call Center company, which acts on its behalf and on its behalf, as the processor, having undertaken the receipt of your telephone orders and your telephone service.
(c) With third-party courier companies which, as processors on behalf of our Company, manage and process the shipments of your orders and collect the money on our behalf in the event that you pay by cash on delivery. They also carry out the collection and delivery to you of products that you return due to withdrawal or refund.
(d) With third party email marketing companies who act in our name and on our behalf to send you newsletters.
(e) With advertising and marketing companies
(f) With data analysis companies
(g) Research companies
(h) Financial Institutions for the collection of the purchase price
(i) Fraud detection and prevention organizations,
(j) Technology service providers,
We reserve the right to disclose your personal data to a third party to whom we reserve the right to choose to transfer all or part of our business. Furthermore, in the event of a merger or acquisition, or other change in our business, the new owners, shareholders, managers, etc. have the right to use your personal data in the same manner as set out in this privacy statement.
Your data may be disclosed to the competent judicial, police and other administrative authorities upon their lawful request and in accordance with the applicable legal provisions. Furthermore, in the event of a legal order, official order or official preliminary examination, the Company has the right without any further obligation to make the relevant data available to the relevant service.
IV . PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
- 1. SECURITY of your personal data
We implement appropriate technical and organizational measures to protect the personal information we maintain from unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can help secure the information you provide. We also require our service providers to comply with strict requirements for the protection and security of personal data.
In particular, the data you submit to the Company are managed exclusively by specially authorized personnel of the Company who are under our control and only at our request. To carry out the processing, the Company selects persons or third-party partners with corresponding professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for the maintenance of confidentiality. The Company, through the corresponding contractual commitments and its partners, takes all necessary security measures to protect and ensure the confidentiality, confidentiality and integrity of personal data. In any case, the security of these in the platform environment is subject to reasons beyond its sphere of influence, as well as reasons due to technical or other weakness of the network that is not controlled by the Company or reasons of force majeure or fortuitous events.
You must not disclose the details/codes you have provided for the opening of your Account, which are personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and/or statistical procedures for profiling and carries out regular quality and security checks on the systems and algorithms it uses, in order to correct factors that lead to inaccuracies in the data.
- 2. RETENTION time of your personal data
We will retain your personal data for as long as you continue to interact with us (you maintain an Account, you are registered to receive commercial communication from us, you make a purchase from our online store, you contact our customer service points, you take part in a competition, etc.) and they are necessary for the fulfillment of the purposes for which we collected them and we process them, as described in detail above, or for the period during which liability could arise from the processing, in accordance with the applicable legislation. or if these purposes cease to exist, we are not required to retain them within the framework of the law, e.g. for tax reasons. In addition, we retain them until you ask us to delete them, or what we retain and process within the framework of your consent, until you withdraw it, or until you object to their processing by us which we base on our legitimate interest.
To determine the retention period of your personal data, we take into account the nature of your data, its quantity, the purpose of its processing, its security, etc. You have the right to request that we delete your data. To exercise your right, please visit the relevant Section in this Policy.
We reserve the right in some cases to anonymize your data for research or statistical purposes, where it is no longer associated with an identifiable person, therefore we reserve the right to use this information indefinitely. In any case, your data is stored securely.
|
Purpose of processing |
Retention Time |
|
Managing Your Account |
Until your Account is deleted |
|
Order receipt, order fulfillment |
We will process your data for the period necessary to manage the purchase of the products or services you have acquired, including any returns, withdrawals, complaints or claims related to the purchase of that product or service. Some of your data that you may have given us permission to keep longer, we will keep until you tell us to stop storing it. |
|
Shopping |
If you purchase products, we will retain your transaction details for as long as necessary to complete the sale and to comply with any legal obligations (for example, for tax and accounting purposes). |
|
Customer service |
If you contact customer service, a relevant record will be created (including details of your query and our response) and we will retain it for as long as it remains relevant to our relationship. Temporary files may not be useful until more permanent records are in place and will only be retained on a temporary basis. |
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Market research |
If you have not registered with us for other purposes (e.g. promotions) and we use your publicly available information to understand your market or preferences, we will retain your information for a short period of time to complete that specific area of market research. |
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Usability and quality analysis |
We will process your data for the period during which we undertake an action or a specific quality survey or until we anonymize your browsing data. |
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Marketing |
Until you unsubscribe from the newsletter, or until you withdraw your consent, if it has been granted, or until you object to their processing, or for a maximum of five (5) years. However, some elements of your promotional profile, such as records of how we interact with you, naturally become obsolete after a period of time, so we automatically delete them after a set period (usually 3 years) depending on the purpose for which we collected them. If we have not communicated with you for a long period of time (usually 2 years), then we will stop sending you promotional communications and delete the history of your responses to them. This will happen, for example, if you never click on our Newsletters, if you never log in to a digital touchpoint, or if you never contact us or make a purchase, or contact customer service during that period. The reason is that, in these cases, we assume that you prefer not to receive communications. |
|
Business Analysis |
Business analytics data is typically collected automatically when you use company touchpoints. wox and are anonymized/aggregated immediately. |
- 3. TRANSFER of your personal data to THIRD COUNTRIES
The Company generally stores your personal data within the European Economic Area. In the event that data is to be transferred to third countries outside the European Economic Area for which there is no adequacy decision of the European Commission or to International Organizations, all appropriate guarantees provided for in the applicable legislation for the protection of personal data regarding transfers to third countries will be taken and the relevant information will be posted on the company's website, at www. wox.gr.
V. YOUR RIGHTS AND CHOICES
With regard to your personal data that we have at our disposal and that we process, you have the following rights:
- to ask us to obtain access to them to confirm that we are processing them in accordance with the law and/or your own instructions and preferences,
- to ask us to correct incomplete, out-of-date or inaccurate data that we hold about you. Of course, we also reserve the right to ask you to update your information at regular intervals.
- to ask us to delete , unless of course the law obliges us to the contrary.
- to ask us to limit their use, under certain conditions,
- to oppose in their use, under certain conditions,
- to withdraw consent yours regarding their use,
- to have the right portability of the data, under certain conditions,
- to ask to not be used for direct marketing and
- to submit complaint to the country's supervisory authority.
We offer you easy ways to exercise these rights, such as "unsubscribe" links, or by telephone Customer Service Monday to Friday 9:00 to 17:00 or by sending an Email to info@ wox.gr.
Some mobile applications we offer may also send you unsolicited messages about, for example, new products or services. You can turn off these messages through the settings on your phone or in the application.
We may, for the security of your information, request certain information about you for the purpose of identifying you. Your right is exercised free of charge, however, when you exercise your right abusively, we may request a fee from you, in accordance with the conditions set by law. In any case, we respond to your requests within a month, except in exceptional cases where our response time to a request may be longer.
|
Right |
Illustration |
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Access (s. 15) |
You can ask us to:
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Correction (a.16) |
You can ask us to correct inaccurate personal data. We may seek to verify the accuracy of data before correcting it. |
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Deletion (a.17) |
You can ask us to delete your personal data:
We are not required to comply with your request to delete your personal data if the processing of your personal data is necessary:
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Restriction (a 18) |
You can ask us to restrict (i.e. retain but not use) your personal data when:
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Portability (a.20) |
Where processing is based on consent and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or you may request that they be transmitted directly to another controller. However, this right, under the law, only applies to data that has been provided by the data subject and not to data that the controller infers from data provided by the data subject. |
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Opposition (a.21) |
You may object at any time to any processing of your personal data, which is based on the legitimate interest of the Company or the performance of a task carried out in the public interest. |
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Withdrawal of consent (opt-out) |
You have the right to withdraw your consent, where the processing is based on consent. The withdrawal is effective for the future. |
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Supervisory authority |
You have the right to lodge a complaint with the local supervisory authority regarding the processing of your personal data. In Greece, the supervisory authority for data protection is the Personal Data Protection Authority – ΑΠΔΠΧ ( www.dpa.gr ). |
|
Identity |
We take the confidentiality of all files containing personal data seriously and reserve the right to ask you for proof of your identity if you make a request regarding such files. |
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Cost |
We will not charge you any costs for exercising your rights in relation to your personal data, unless, as required by law, your request for access to information is unfounded or excessive, in which case we may charge a reasonable fee under the circumstances. We will inform you of any charges before we complete your request. |
|
Timetables |
We aim to respond to any valid requests no later than one (1) month from receipt, unless it is particularly complex or you have submitted several requests, in which case we aim to respond within three months. We will inform you if it is going to take longer than one (1) month for the reasons listed above. We may ask you if you can tell us exactly what you want to receive or what exactly your concern is. This will help us to act on your request more quickly. In any case, you must provide specific and true information and/or facts in order for us to be able to respond and/or satisfy your request accurately, otherwise we reserve the right to make any errors that are beyond our control. Our Company may also reject requests that are unfounded or excessive or abusive or in bad faith or generally illegal, within the framework of the provisions of the law. |
Cookie POLICY wox.gr
This Cookies Policy is an integral part of Data Protection Policy and therefore the General Terms of wox and a unified whole with them.
We use cookies and similar devices to facilitate your navigation on our Website, to understand how you interact with us and, in some cases, to be able to show you advertisements based on your browsing habits. Please read this Cookie Policy to understand in more detail the cookies and similar devices we use, their purpose and other information that may be of interest to you.
1. What are cookies
Cookies are small text files that are installed on your computer or electronic device, through the browser you use when you visit the wox . Cookies help us collect information necessary to measure the effectiveness of the Website, improve and upgrade its content, adapt it to the demand and needs of Users, as well as to measure the effectiveness of its presentation and display. wox on third-party websites. None of the Cookies used on the Website collects information that personally identifies you and does not access any document or file from your computer. For the collection and processing of your personal data, please visit Data Protection Policy
The information collected by cookies may include the type of browser you use, the type of computer, its operating system, internet service providers and other such information. In addition, the Website's information system automatically collects information about the locations you visit and about the links to third-party websites that you may select through our Website.
More information about Cookies, how to manage and delete them, can be found at www.aboutcookies.org
2. Items cookies
In wox The following categories of Cookies are used:
Transient and persistent
"Sessional" Cookies are stored on your computer or electronic device during your visit to the Website and are deleted when you leave it. "Persistent" Cookies remain on your computer or electronic device for a longer period of time until they are deleted by you. For example, Cookies that are necessary for us to provide you with our Services (Cookies that are responsible for remembering the products stored in your cart and which remain in memory for approximately 7 days), or Cookies that record your behavior within the Website, such as your choices, your demographic information, the products you visit, and other information that contributes to the creation of an anonymous profile.
Third Party Cookies
Third parties such as Google Analytics may set the Cookies we use. If you access third-party websites or connect to social networking sites (twitter, facebook, youtube) through the Website, you should be aware that these third-party websites or sites may set Cookies as soon as you click on the relevant link. These Cookies are outside our control and are governed by the cookie policy of each third party that sets them. You should read the respective policies of their websites to see exactly how you should manage them.
3 Purpose of processing the data collected by the Cookies .
Cookies are an essential factor in the way our website works. The main purpose of our cookies is to improve your browsing experience. For example, cookies help us remember your preferences (language, country, etc.) during browsing and on future visits. The information collected in cookies allows, among other things, to improve the website, by evaluating usage numbers and patterns, adapting the website to the individual interests of users, improving the speed of searches, etc. In some cases, with your prior consent, we may use cookies, tags or other similar systems to obtain information that allows us to show you, from our website or third-party websites or by any other means, advertisements based on the analysis of your browsing habits.
4 Table with types of Cookies
In the table below we list the Cookies we use on our website, the information each one collects, the purpose that this information serves, and the origin of each one:
| Cookies | Origin | Operation |
| _orig_referrer | Shopify | Used to store information related to the customer's shopping cart |
| _secure_session_id | Shopify | Records the user's browsing in the store, with the aim of improving the user's experience within it |
| _Brochure_session | Shopify | Records the user's browsing in the store, with the aim of improving the user's experience within it |
| Cart | Shopify | Used to store information related to the customer's shopping cart |
| cart_sig | Shopify | Used to store information related to the checkout process |
| cart_ts | Shopify | Used to store information related to the checkout process |
| checkout_token | Shopify | Used to store information related to the checkout process |
| Secret | Shopify | Used to store information related to the checkout process |
| Secure_customer_sig | Shopify | Used to store information related to the customer's login process |
| storefront_digest | Shopify | Used to store information related to the customer's login process |
| _landing_page | Shopify | Records visitors' landing pages |
| _shopify_fs | Shopify | Records data for Shopify Analytics reports |
| _shopify_s | Shopify | Records data for Shopify Analytics reports |
| _shopify_sa_t | Shopify | Records data for Shopify Analytics reports |
| tracked_start_checkout | Shopify | Used to record data about the checkout process |
| _utma, utmb,_utmz, _utmv | Google Analytics | They are updated every time data is sent to Google, recording the user's behavior in our store, the rate at which they send requests, the user's origin, as well as personalized variables (if any) at the user level. |
| __skr_nltcs_ss | Skroutz Analytics | Collects data for Skroutz Analytics |
Session cookies last until the browser is closed, while other cookies can last from 30 minutes to 2 years.
5. How to manage and delete Cookies
Most browsers provide options on how to manage Cookies. These options vary depending on the browser. Depending on the options that the browser you are using gives you, you can allow the installation of Cookies, disable/delete existing ones, or be notified each time you receive a cookie. Instructions on how to manage and delete Cookies are usually found within the “Help”, “Tools” or “Edit” menu of the browser. You can also find more detailed guidance on www.youronlinechoices.com/gr and www.allaboutcookies.org where it is explained in detail how to control and delete cookie files in most browsers.
Please note that if you reject or disable our website's Cookies, the functionality of the websites may be partially lost. Also, disabling a Cookie or a category of Cookies does not delete the Cookie from your browser. Such a move must be made by you, by changing the internal functions of the browser you are using.
If you prefer to avoid the use of cookies on this site in view of the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this site. You can use this option to avoid the use of cookies at any time. You also have the option to deselect the groups cookies that you wish to avoid through a simple popup menu upon entering the wox.gr.
6. Changes in the use of Cookies from us
We may amend the Cookies Policy from time to time, either in whole or in part, at our sole discretion. Any amendment to this Policy will be effective immediately upon posting of the amended Policy on the Website. At the same time, there will be a notice on our homepage indicating the change. In any case, if you continue to use our Website and its services and the services of our Online Store after amendments have been made in accordance with the above, you will be deemed to have accepted these amendments. If you do not agree to the terms of this Policy, as it may be amended, either in whole or in part, you must cease using the Website and our services provided through it.
Any changes to this Policy will be posted here immediately.
7. Contact
If you have any questions regarding this Policy, please contact us at info@ wox.gr.
eshop: www.wox.gr | email: info@wox.gr | Phone: +30 6983689594
