PERSONAL DATA PROTECTION POLICY
WOX. GR
I. INTRODUCTION
- **Privacy and data protection policy**
At VSL-STORES EE, protecting your privacy and ensuring the confidentiality, protection and security of your personal data is paramount. Our company, with registered office at Nikitara No. 4, 26332 Patras, Greece, VAT number: 802008702 / DOU Patras, with GEMI number 168057716000 and email address info@wox.gr (referred to herein as "the Company", "wox", " we", or "us"), has created this comprehensive Data Protection Policy, which includes our Cookies Policy, to clarify the nature of the collection, processing and management of data about visitors, customers, members or subscribers ( referred to herein as "you" or "your") dealing with or purchasing from www.wox.gr ("e-shop", "Online Store" or "Website" or "wox"), become members, subscribe to newsletters our newsletters, use Wox services, participate in promotional activities, engage with Wox Social Media or interact with us in any other capacity.
**Modifications:**
This version was last updated on April 6, 2023. It supersedes all previous disclosures about our information practices. Our Data Protection Policy complies with the relevant Greek and EU data protection laws and any future amendments to the regulatory framework will be reflected here. We reserve the right to modify or replace all or part of this Policy at our discretion to comply with legal requirements or to improve our practices. Material changes will be notified to you through our Website. By continuing to use the Site or our services, you automatically accept any modified terms. If you disagree with the modifications, please refrain from further use and contact us to terminate contracts or delete your Account and data.
**Content:**
Our Data Protection Policy includes:
- Information about the controller of your personal data, Data Protection Officer and contact details.
- Types of data collected, methods of collection, purposes, legal basis, security measures, retention periods, your rights and how to exercise them.
- Protection and storage of your data by wox.
**II. DATA CONTROLLER & DATA PROTECTION OFFICER**
**1. Data controller:**
The person responsible for processing your personal data is VSL-STORES EE (VAT: 802008702 / DOU Patras), with number GEMI 168057716000, and email info@wox.gr ("the Company").
**2. Data Protection Officer:**
For questions about data protection, you can contact our Data Protection Officer at ecommerce@vsl-stores.gr.
**3. Questions and comments:**
Please do not hesitate to contact us with any comments, questions or complaints regarding this Policy and the general processing of your personal data. You can also file complaints with the Greek Personal Data Protection Authority. However, we are committed to addressing any concerns you may have about the processing of your data.
**III. DATA COLLECTION AND PROCESSING**
**1. Types of data and collection methods:**
We collect various personal data about you directly, through automated means, or from third parties during your interaction with our Site, services or promotions. These include:
- Identity
- Contact info
- FINANCIAL DATA
- Transaction details
- Consumer Behavior Data
- Technical data
- Login details
- Profile data
- Demographic data
- Data through cookies
We do not knowingly collect information from persons under the age of 15. If you are under 15 years of age, please refrain from providing us with any information.
**2. Use and legal basis for personal data:**
We use your personal data for purposes such as order processing, communication, payment management, account creation, database maintenance, marketing, analytics and security. The legal basis for processing includes compliance with legal obligations, contract performance, legitimate interests or your consent.
|
Purpose of Processing |
Data we process for this purpose |
Legitimate Processing Base |
|
Member registration - Create account - Manage account on wox: |
A) The personal information you provide us to create your Wox account includes:
|
The legal basis for processing is:
a) Your consent to register and create a Wox Account, together with the optional provision of your data, is necessary for this purpose. c) execution of terms governing the creation – management and operations of your Account.
|
|
Receiving, managing and executing your order submitted to Wox via the online store or by phone involves several steps: |
A. When submitting your order, please provide the following personal data: |
The legal basis for processing is: |
|
Customer service and management before or after sales include: |
For this purpose, the processing includes the basic data provided by you when submitting your request, including: |
The legal basis for processing includes: |
|
Advertising & Marketing:
|
For advertising and marketing purposes, the company processes identity and communication data, purchase and transaction data, profile data, demographic data, cookie data and/or a combination of the above. Specifically, our company processes data related to the types of products you purchase, your recent purchases, purchase value, purchase frequency, purchase history, etc. |
The legal basis for processing is: |
|
For purposes of business analysis and improvements, the company focuses on ensuring the uninterrupted operation of the e-shop, maintaining the technical integrity and security of transactions, optimizing technical systems, addressing technical issues and facilitating reporting and data retention. |
For this purpose, the information we process is a combination of data provided by you, such as account registration details and data obtained through cookies and similar technologies. By leveraging this combined information, we obtain information about user behavior, preferences and interactions with our platform. This allows us to improve our services, improve the user experience and tailor our offers to better meet the needs and preferences of our customers. |
The legal basis for processing is as follows:
|
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Statistical analysis is performed to evaluate and improve various aspects of the online store, such as: |
All data collected for the aforementioned processing purposes is aggregated and anonymized to ensure that individuals cannot be identified. This includes data collected through cookies used for such processing. Necessary safeguards are in place to prevent the identification of individuals. |
The legal basis for this processing is: |
- 3. Who do we SHARE your personal data with and WHY?
In the context of the operation of the e-shop, the fulfillment of its contractual obligations and the best service to you, our Company reserves the right to cooperate with third-party companies-service providers, which provide us with support and gain access only to your data absolutely necessary for the service they offer us (e.g. your registration in the e-shop and the management of your account, the execution of the purchase agreement between us and the general provision of our services to you, the functional and computerized organization of the website wox.gr , the optimization of our products and services, etc.). These third party service providers are contractually bound not to use your information in any way other than to help us provide you with the products and services we agree to.
In particular, our Company cooperates with:
(a) With a third party company which, as a processor on behalf of and on behalf of our Company, hosts and manages our e-shop.
(b) With a third party Call Center company, acting on its behalf and on its behalf, as a processor, having undertaken to receive your telephone orders and provide you with telephone service.
(c) With third party courier companies who, as processors on behalf of and on behalf of our Company, manage and process the shipments of your orders and collect the money on our behalf in the event that you pay by cash on delivery. They also carry out the receipt and delivery to you of products that you return due to cancellation or return.
(d) With third party email marketing companies that act in our name and on our behalf to send you newsletters.
(e) With advertising and marketing companies
(f) With data analytics companies
(g) Survey Companies
(h) Financial Organizations for the collection of the purchase price
(i) Fraud detection and prevention organizations,
(j) Technology Service Providers;
We reserve the right to disclose your personal data to a third party to whom we reserve the right to choose to transfer all or part of our business. In addition in the event of a merger or acquisition, or other change in our business, the new owners, shareholders managers etc. have the right to use your personal data in the same way as defined in this privacy statement.
Your stored data may be shared with the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable statutory provisions. In addition, in the event of a legal provision, official order or official preliminary examination, the Company has the right without objection to make the relevant data available to the relevant service
IV . PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
- 1. SECURITY of your personal data
We implement appropriate technical and organizational measures to protect the personal information we maintain against unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can help secure the information you provide. We also ask our service providers to comply with strict requirements regarding the protection and security of personal data.
In particular, the information you submit to the Company is managed exclusively by specially authorized personnel of the Company who are respectively under our control and only at our command. To carry out the processing, the Company selects persons or third-party partners with corresponding professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity for the observance of confidentiality. The Company, through the corresponding contractual commitments and its partners, takes all the necessary security measures to protect and ensure the privacy, confidentiality and integrity of personal data. In any case, the security of those in the platform environment is subject to reasons beyond its sphere of influence, as well as reasons due to a technical or other weakness of the network not controlled by the Company or reasons of force majeure or fortuitous events.
You must not disclose the information/codes you have provided to open your Account, which is personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and/or statistical procedures for profiling and carries out regular quality and security checks on the systems and algorithms it uses, in order to correct the factors that lead to inaccuracies in the data.
- 2. Retention time of your personal data
We will retain your personal data for as long as you continue to interact with us (maintain an Account, register to receive commercial communications from us, make a purchase from our online store, contact our customer service points, enter a competition etc.) and are necessary for the fulfillment of the purposes for which we collected and process them, as detailed above, or for the period of time during which liability could arise from the processing, in accordance with the applicable legislation. or if these purposes disappear, we are not required to maintain them within the framework of the law, e.g. for tax reasons. In addition, we keep them until you ask us to delete them, or what we keep and process within the framework of your consent, until you withdraw it, or until you object to their processing by us based on our legitimate interest.
To determine the retention time of your personal data, we take into account the nature of your data, the amount, the purpose of its processing, its security, etc. You have the right to ask us to delete your data. To exercise your right, please visit the relevant Section in this Policy.
We reserve the right in some cases to anonymize your data for research or statistical purposes, at which point it is no longer associated with an identifiable person, so we reserve the right to use this information indefinitely. In any case, your data is stored securely
|
Purpose of processing |
Retention Time |
|
Managing your Account |
Until your Account is deleted |
|
Order receipt, order fulfillment |
We will process your data for as long as necessary to administer the purchase of the products or services you have acquired, including any returns, withdrawals, complaints or claims relating to the purchase of that product or service. Some of your information that you may want us to keep longer, we will keep until you tell us to stop storing it. |
|
markets |
If you purchase products, we will retain your transaction details for as long as necessary to complete the sale and to comply with any legal obligations (for example, for tax and accounting purposes). |
|
Customer service |
If you contact customer service, a relevant record will be created (including details about your inquiry and our response) and we will keep it for as long as it remains relevant to our relationship. Temporary files may not be useful until more permanent files are available and will only be maintained on a temporary basis. |
|
Market Research |
Unless you have registered with us for other purposes (e.g. promotions,) and we use your disclosed information to understand your purchase or preferences, we will retain your information for a short period of time in order to complete the specific area of market research. |
|
Usability and quality analysis |
We will process your data during the period in which we take an action or a specific quality survey or until we anonymize your browsing data |
|
Marketing |
Until your deletion from the newsletter, or until you withdraw your consent, if it has been granted or until you object to their processing, or the longest for five (5) years. However, some elements of your marketing profile, such as records of how we interact with you, naturally expire after a period of time, so we automatically delete them after a specified period (usually 3 years) depending on the purpose for whom we collected them. if we have no communication with you for a long period of time (usually 2 years), then we will stop sending you promotional communications and delete your relevant response history. This will happen, for example, if you never click on our Newsletters, if you never log into a digital touchpoint, or if you never contact us or make a purchase, or contact customer service during that space. This is because, in these cases, we assume that you prefer not to receive communications. |
|
Business Analytics |
Business analytics data is typically collected automatically when you use its touchpoints wox and are anonymized/aggregated directly. |
- 3. TRANSMISSION of your personal data to THIRD COUNTRIES
The Company generally maintains your personal data within the European Economic Area. In the event that data is to be transferred to third countries outside the European Economic Area for which there is no adequacy decision of the European Commission or to International Organizations, all appropriate guarantees provided for in the current legislation for the protection of personal data regarding the transfers to third countries and the relevant information will be posted on the company's website, at www. wox.gr
V. YOUR RIGHTS AND CHOICES
In relation to your personal data that we hold and process, you have the following rights:
- to ask us to obtain access to them to confirm that we are processing them in accordance with the law and/or your own instructions and preferences;
- ask us to them let's fix it incomplete, out-of-date or inaccurate data we hold about you. Of course, we also reserve the right to ask you to update your information at regular intervals.
- ask us to them delete , since of course the law does not oblige us to the contrary.
- ask us to limit their use, under certain conditions,
- to oppose in their use, under certain conditions,
- to withdraw consent you regarding their use,
- you have the right portability of the data, under certain conditions,
- to ask to not be used for direct marketing and
- to submit complaint to the supervisory authority of the country.
We offer you easy ways to exercise these rights, such as "unsubscribe" links, or by calling Customer Service Monday through Friday 9:00 a.m. to 5:00 p.m. or by sending an Email to info@ wox.gr.
Some mobile applications we offer may also send you unsolicited messages about, for example, new products or services. You can turn off these messages through the settings on your phone or in the app.
We may, for the security of your information, request certain information about you for the purpose of identifying you. Your right is exercised free of charge, however, when you exercise your right abusively, we may ask you for a fee, in accordance with the conditions set by law. In any case, we respond to your requests within a month, except in exceptional cases where our response time to your request may be longer.
|
Right |
Illustration |
|
Access (a. 15) |
You can ask us to:
|
|
Correction (a.16) |
You can ask us to correct inaccurate personal data. We may seek to verify the accuracy of data before correcting it. |
|
Delete (a.17) |
You can ask us to delete your personal data:
We are not required to comply with your request to delete your personal data if the processing of your personal data is necessary:
|
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Limitation (s 18) |
You can ask us to restrict (i.e. keep but not use) your personal data when:
|
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Portability (a.20) |
When the processing is based on consent, and is done by automated means, you can ask us to provide your personal data in a widely used structured, machine-readable format, or you can ask for it to be transferred directly to another controller. However, this right, based on the law, only concerns data those data that have been granted by the subject himself and not those that are inferred by the data controller on the basis of the data that the subject has granted him |
|
Objection (a.21) |
You can object at any time to any processing of his personal data, which has as a legal basis the legitimate interest of the Company or the fulfillment of a duty performed in the public interest. |
|
Opt-out |
You have the right to withdraw your consent where consent is required as a basis for processing. The removal is done for the future. |
|
Supervising Authority |
You have the right to lodge a complaint with your local supervisory authority regarding the processing of your personal data. In Greece, the supervisory authority for data protection is the Personal Data Protection Authority - APDPX ( www.dpa.gr ). |
|
ID card |
We take the confidentiality of all files containing personal data seriously and reserve the right to ask you for proof of your identity if you make a request about such files. |
|
Cost |
We will not charge you a cost for exercising your rights in relation to your personal data, unless, as required by law, your request for access to information is unfounded or excessive, in which case we may charge a reasonable fee under the conditions. We will notify you of any charges before we complete your request. |
|
Schedules |
We aim to respond to any valid requests no later than one (1) month after receiving them, unless it is particularly complex or you have submitted several requests, in which case we aim to respond within three months. We will let you know if we are going to need more than one (1) month for the reasons listed above. We may ask you if you can tell us exactly what you want to receive or what exactly you are concerned about. This will help us act on your request faster. In any case, you must provide specific and true information and/or facts in order for us to respond and/or satisfy your request accurately, otherwise we reserve the right for any errors beyond our control. Also, our Company may reject requests that are unfounded or excessive or abusive or in bad faith or generally illegal, within the framework of the provisions of the law. |
Cookies POLICY wox.gr
This Cookies Policy is an integral part of it Data Protection Policy and therefore also the General Terms of wox and united with them as a whole.
We use cookies and similar devices to facilitate your browsing of our Site, to understand how you interact with us and, in some cases, to be able to show you advertisements based on your browsing habits. Please read this Cookies Policy to understand in more detail the cookies and similar devices we use, their purpose and other information of interest to you.
1. What are the cookies
Cookies are small text files that are installed on your computer or electronic device through the browser you use when you visit Wox . Cookies help us to collect information necessary to measure the effectiveness of the Website, to improve and upgrade its content, to adapt it to the demand and needs of Users, as well as to measure the effectiveness of its presentation and display wox on third-party websites. None of the Cookie files used on the Website collects information that identifies you personally and does not gain knowledge of any document or file from your computer. For the collection and processing of your personal data, please visit Data Protection Policy
The data collected by cookies may include the type of browser you use, the type of computer, its operating system, internet service providers and other such information. In addition, the Website's information system automatically collects information about the locations you visit and about the links to third-party websites you may choose through our Website.
More information on Cookies, how to manage and delete them, can be found at www.aboutcookies.org
2. Items cookies
In the wox the following categories of Cookies are used:
Transient and persistent
"Transient" Cookies are stored on the computer or electronic device during your visit to the Website and are deleted when you leave it. "Persistent" Cookies remain on your computer or electronic device for a longer period of time until they are deleted by you. For example, Cookies that are necessary for us to provide you with our Services (Cookies that are responsible for remembering the products stored in your cart and which remain in memory for approximately 7 days), or Cookies that record your behaviors within the Site, such as your choices, your demographic information, the products you visit, and other information that will contribute to the creation of an anonymous profile.
3dr Party Cookies
Third parties such as Google Analytics may install the Cookies we use. In the event that through the Website you enter third-party websites or connect to social networking agencies (twitter, facebook, youtube), you should be aware that these third-party websites or agencies may install Cookies as soon as you click on the relevant link. These Cookies are outside our control and are governed by the cookie policy of each third party that installs them. You should read their respective websites' policies to see exactly how you should manage them.
3 Purpose of processing the data collected by Cookies .
Cookies are a necessary factor for the functioning of our website. The main goal of our cookies is to improve your browsing experience. For example, cookies help us remember your preferences (language, country, etc.) while browsing and on future visits. The information collected in the cookies allows, among other things, to improve the website, by evaluating the numbers and patterns of use, adapting the website to the individual interests of users, improving the speed of searches, etc. In some cases, with your prior consent we may use cookies, tags or other similar systems to obtain information that allows us to show you from our website or the websites of third parties or through any other means, advertisements based on the analysis of browsing habits you have.
4 Table with the types of Cookies
In the following table we list the Cookies we use on our website, the information each one collects, the purpose this information serves as well as the origin of each one:
| Cookies | Origin | Mode |
| _orig_referrer | Shopify | It is used to store information related to the customer's shopping cart |
| _secure_session_id | Shopify | It records the user's browsing in the store, with the aim of improving the user's experience within it |
| _Brochure_session | Shopify | It records the user's browsing in the store, with the aim of improving the user's experience within it |
| Cart | Shopify | It is used to store information related to the customer's shopping cart |
| cart_sig | Shopify | Used to store information related to the checkout process |
| cart_ts | Shopify | Used to store information related to the checkout process |
| checkout_token | Shopify | Used to store information related to the checkout process |
| Secret | Shopify | Used to store information related to the checkout process |
| secure_customer_sig | Shopify | It is used to store information related to the client's login process |
| storefront_digest | Shopify | It is used to store information related to the client's login process |
| _landing_page | Shopify | It captures visitors' landing pages |
| _shopify_fs | Shopify | Captures data for reporting in Shopify Analytics |
| _shopify_s | Shopify | Captures data for reporting in Shopify Analytics |
| _shopify_sa_t | Shopify | Captures data for reporting in Shopify Analytics |
| tracked_start_checkout | Shopify | It is used to record data about the checkout process |
| _utma, utmb,_utmz, _utmv | Google Analytics | They are updated every time data is sent to Google, recording the user's behavior in our store, the rate at which they send requests, the user's origin and personalized variables (if any) at the user level |
| __skr_nltcs_ss | Skroutz Analytics | Collects data for Skroutz Analytics |
Session cookies last until the browser is closed, while other cookies can last from 30 minutes to 2 years.
5. Method of management and deletion of Cookies
The menus of most browsers provide options on how to manage Cookies. These options vary by browser. Depending on the options provided by the browser you use, you can allow the installation of Cookies, disable/delete existing ones or be notified each time you receive cookies. Instructions for managing and deleting Cookies are usually found within the “Help”, “Tools” or “Edit” menu of the browser. You can also find more detailed guidance at www.youronlinechoices.com/gr and at www.allaboutcookies.org where it is explained in detail how to check and delete cookie files in most browsers.
Please note that, in case you reject or disable the Cookies of our website, the functionality of the websites may be partially lost. Also, disabling a Cookie or a category of Cookies does not delete the Cookie from the browser. Such a move should be done by you by changing the internal functions of the browser you use.
If you prefer to avoid the use of cookies on this page taking into account the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can use this option to avoid the use of cookies at any time. You also have the ability to de-select the groups cookies which you wish to avoid through a simple popup menu upon entering the Wox . gr .
6. Changes in the use of Cookies from U.S
We may from time to time modify the Cookies Policy, either in whole or in part, at our sole discretion. Any modification herein will be effective as soon as the modified Policy is posted on the Website. At the same time there will be an indication on our home page that will highlight the change. In any event, as long as you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to accept those modifications. If you do not agree with the terms of this Policy, as it may be modified, either in whole or in part, you must stop using the Website and our services provided through it.
Any changes to this Policy will be posted here immediately.
7. Communication
If you have any questions about this Policy, please contact us at info@ wox.gr.
eshop: www.wox.gr | email: info@wox.gr | Phone: +30 6983689594
