Cancellation policy
At wox.gr, we strive to provide a seamless shopping experience for our customers. However, we understand that circumstances may arise where you need to cancel your order. Below, we outline our cancellation policy to ensure clarity and transparency:
1. Cancellation window:
- You can cancel your order within [12] hours of placing it. After this period, cancellations may not be possible as orders are processed immediately to expedite delivery.
2. How to cancel:
- To initiate a cancellation, please contact Customer Service immediately. You can contact us via email at info@wox.gr
- Please provide your order number and relevant details when requesting a cancellation for expedited processing.
3. Cancellation Eligibility:
- Orders can only be cancelled if they have not been dispatched for delivery. Once an order has been dispatched, it cannot be cancelled.
- Customized or personalized items may not be eligible for cancellation as they are specifically tailored to your specifications.
4. Refund process:
- If your order is eligible for cancellation and has not been shipped, we will process a full refund of the purchase amount.
- Refunds will be issued to the original payment method used during the order placement process.
- Please note that it may take [30] business days for the refund amount to appear in your account, depending on your bank's processing time.
5. Exceptions:
- In the event of unforeseen circumstances or force majeure events, such as natural disasters or supplier-related issues, wox.gr reserves the right to cancel orders or delay shipments without prior notice. In such cases, affected customers will be duly informed and alternative solutions will be provided.
6. Policy updates:
- wox.gr reserves the right to update or modify this cancellation policy as necessary. Any changes will be reflected on this page and customers are encouraged to check the policy periodically.
7. Contact us:
- If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our Customer Service Department. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience.
By placing an order on wox.gr, you acknowledge that you have read, understood and agreed to the cancellation policy. We appreciate your understanding and cooperation.
Thank you for choosing wox.gr!
